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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26846 • TRI 1202.
Ashlee Olsen
processor • Mar 17, 2026, 2:42 PM
@Stephanie D Can you upload the work order for this one please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/LINE 1.3gp
Stephanie Davis
dealer or external • Mar 18, 2026, 4:40 PM
@Ashlee O Here is the WO!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/WO.pdf
Ashlee Olsen
processor • Mar 18, 2026, 5:17 PM
submitted PA#2613684
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/WO.pdf
Stephanie Davis
dealer or external • Mar 19, 2026, 12:35 PM
@Ashlee O I forgot to attach a performance worksheet, sorry. I am trying to remember to do this!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/WO.pdf
Ashlee Olsen
processor • Mar 20, 2026, 2:26 PM
Pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/WO.pdf
Ashlee Olsen
processor • Mar 23, 2026, 11:21 AM
approved 1.5 03/23/2026cgonzales@forestriverinc.comAUTHORIZED PER VENDOR, Please follow your warranty process to supply the dealer with a replacement unit. Field scrap the old unit and follow the attached instructions for warranty. The authorization number will be INC-0147187, which will allow 1.5 hours labor. Please note that the replacement unit will be authorized only for the current direct replacement model. There will be no exceptions for upgraded models as far as authorized replacement via RVP/Airxcel.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/WO.pdf
Stephanie Davis
dealer or external • Mar 23, 2026, 3:48 PM
@Tessa C Approved to replace the a/c on line 1. Please see the notes from Ashlee on approval
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/WO.pdf
Tessa Coffey
dealer or external • Mar 23, 2026, 4:13 PM
@Stephanie D reached out to forest river to get direct replacement
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/WO.pdf
Tessa Coffey
dealer or external • Mar 24, 2026, 9:55 AM
@Stephanie D on order 17847
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/WO.pdf
Tessa Coffey
dealer or external • Mar 24, 2026, 9:56 AM
@Stephanie D on order 17847 verified that this is the correct one
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/WO.pdf
Tessa Coffey
dealer or external • Apr 3, 2026, 11:32 AM
@Stephanie D AC IS HERE IN THE BAY FOR THIS ONE. ME AND CORY INSPECTED IT FOR DAMAGE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/WO.pdf
Stephanie Davis
dealer or external • Apr 6, 2026, 3:41 PM
Service call appt made
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/WO.pdf
Ashlee Olsen
processor • Apr 15, 2026, 5:17 PM
submitted C#2613684
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26846/COMPLETED WO.pdf
Ashlee Olsen
processor • Apr 22, 2026, 3:59 PM
submitted C#2651063-freight only
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26846/COMPLETED WO.pdf
Ashlee Olsen
processor • May 6, 2026, 2:49 PM
C#2651063 paid $173.90 5/5 check #3152056 C#2613684 paid $1701.46 4/21 check #3144359
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26846/COMPLETED WO.pdf
Processed summary
26846
TRI 1202 • Ashlee • nucamp
Heat 17 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
C#2651063 paid $173.90 5/5 check #3152056 C#2613684 paid $1701.46 4/21 check #3144359
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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