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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26811 • TRI 1202.
Ashlee Olsen
processor • Mar 11, 2026, 2:16 PM
submitted PREAUTH83225
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Ashlee Olsen
processor • Mar 17, 2026, 4:01 PM
approved 1.5 KRV-Approved to R&R cable only
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Stephanie Davis
dealer or external • Mar 18, 2026, 9:27 AM
@Ashlee O We will need the chain as well and the time to repair. Photos line 1 (6 and 1 (7 I put circle around the chain showing it is broken. This is why we ask for 4.0 in labor.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Ashlee Olsen
processor • Mar 18, 2026, 12:34 PM
Email sent to Keystone,. thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Ashlee Olsen
processor • Mar 20, 2026, 1:29 PM
@Stephanie D you've been approved 2 hours to R&R cable and chain. Let me know if you need more time, I know you were asking 4 hours originally. We will likely need more description in the 3 C's to get more time. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Stephanie Davis
dealer or external • Mar 20, 2026, 2:36 PM
We were asking 4.0 for the complete mech. If it is just the 2 parts approved, I think we can do this in the 2.0. Thank you.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Stephanie Davis
dealer or external • Mar 20, 2026, 2:49 PM
@Tessa C Approved to order, Line 1: slide out chain and cable
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Tessa Coffey
dealer or external • Mar 20, 2026, 4:17 PM
@Cole P YOU WERE THE TECH HOW MANY FEET IS NEEDED?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Tessa Coffey
dealer or external • Mar 30, 2026, 10:26 AM
@Stephanie D ON ORDER 17864
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Tessa Coffey
dealer or external • Apr 1, 2026, 10:31 AM
@Stephanie D PARTS UPDATE ETA 4/1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Tessa Coffey
dealer or external • Apr 10, 2026, 11:11 AM
@Stephanie D got the cable coming on po 17910
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Tessa Coffey
dealer or external • Apr 14, 2026, 11:20 AM
@Stephanie D CABLE IS HERE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Stephanie Davis
dealer or external • Apr 14, 2026, 11:39 AM
Thank you, put in service folder to be completed
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
Ashlee Olsen
processor • Apr 16, 2026, 5:11 PM
submitted CLAIM96460
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/COMPLETED WO.pdf
Ashlee Olsen
processor • Apr 28, 2026, 2:08 PM
paid $472.72 check #1590955
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/26811/COMPLETED WO.pdf
Processed summary
26811
TRI 1202 • Ashlee • dutchman
Heat 15 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $472.72 check #1590955
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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