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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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193
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31
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Focused evidence thread

Thread evidence for 26808 • TRI 1202.
Ashlee Olsen
processor • Mar 9, 2026, 5:01 PM
@Stephanie D WO 26808, do you know how many hours are on the generator? It looks like that might be the only info they've requested that isn't on the WO/pictures. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/WO.pdf
Ashlee Olsen
processor • Mar 9, 2026, 5:05 PM
PA sent to NPS
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/WO.pdf
Stephanie Davis
dealer or external • Mar 10, 2026, 12:54 PM
I am going to get with the tech and make sure he sent in all the photos on this. I may have to wait on the unit to come back to me.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/WO.pdf
Ashlee Olsen
processor • Mar 11, 2026, 6:27 PM
@Stephanie D WO 26808 NPS feedback: This looks like the unit had a carburetor that was blocked, preventing fuel from getting through. It also looks like they were trying to run it for a long time letting all the fuel seep throughout the generator. Here is where we can start:First can you send me a video of the fuel leaking out from the air box with the air filter and air box lid removed? I would like to see exactly where the fuel is coming out of. At first look, it seems like we will need to clean the carburetor, take the spark plug out and clean it, and drain and refill the oil. Please provide the video and a way to contact the technician so we can resolve this.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/WO.pdf
Stephanie Davis
dealer or external • Mar 13, 2026, 9:54 AM
@Ashlee O I called the customer and he sent me a photo of the hours on the generator, it is attached. As for the information they are requesting, we will have await the customers return from his trip.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/WO.pdf
Stephanie Davis
dealer or external • Mar 13, 2026, 11:26 AM
@Ashlee O I spoke with Russ, and we have a couple things we are asking. I have attached 2 videos, and the one is showing gas/oil coming out of the air box. We would like to know what they are specifically asking for in video. The generator has 3.2 hours, and we run it for 1.0 during prep. This would leave the customer only running it for 2.2 hours. Also, what is the guarantee if there is an issue with the rings and cylinders with gas getting to them? Thank you, Ashlee
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/WO.pdf
Ashlee Olsen
processor • Mar 13, 2026, 3:14 PM
@Stephanie D Here's the feedback I got from Jacob Sanger: Hello Ashlee, This looks like it is a situation of a dirty carb and does not require replacing the entire generator. We approve 1 hour for a carb clean. Please have your tech take the carb apart and send a picture back to us for verification. These carbs are designed to be cleaned, so if there is any corrosion it can be cleaned off. Please reference the carb diagram below and make sure parts 5-9 are on display in the picture.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/WO.pdf
Ashlee Olsen
processor • Mar 13, 2026, 3:16 PM
@Stephanie D Here's the diagram for the requested feedback: Hello Ashlee, This looks like it is a situation of a dirty carb and does not require replacing the entire generator. We approve 1 hour for a carb clean. Please have your tech take the carb apart and send a picture back to us for verification. These carbs are designed to be cleaned, so if there is any corrosion it can be cleaned off. Please reference the carb diagram below and make sure parts 5-9 are on display in the picture.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/Diagram.pdf
Stephanie Davis
dealer or external • Mar 13, 2026, 4:22 PM
@Cole P This is what I spoke to you about earlier. I know we have to wait on the customer to come back with the unit!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/WO.pdf
Stephanie Davis
dealer or external • Apr 17, 2026, 1:27 PM
@Ashlee O We have taken the carb apart and cleaned as directed. So far so good for the generator. The customer has come out and is ok with this repair. I know this whole claim has been a roller coaster! Hopefully this takes care of him!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/WO.pdf
Ashlee Olsen
processor • Apr 17, 2026, 2:53 PM
submitted to NPS
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/COMPLETED WO.pdf
Stephanie Davis
dealer or external • May 15, 2026, 9:31 AM
@Ashlee O Have you heard anything else on this claim since it was submitted? It has been 4 weeks today and I was just curious!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26808/COMPLETED WO.pdf
Ashlee Olsen
processor • May 15, 2026, 11:36 AM
I have not heard anything! I just sent them an email.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26808/COMPLETED WO.pdf
Ashlee Olsen
processor • May 21, 2026, 3:02 PM
@Stephanie D Finalyl heard back from NPS, here's the proof of payment, you should have the check next week!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26808/Payment invoice.pdf
Stephanie Davis
dealer or external • May 21, 2026, 3:37 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26808/Payment invoice.pdf
Ashlee Olsen
processor • May 28, 2026, 11:53 AM
@Stephanie D FYI
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/Payment received.pdf
Stephanie Davis
dealer or external • May 28, 2026, 3:56 PM
This check was received yesterday and processed. I confirmed I attached it and sent it over, you know how I can be LOL
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26808/Payment received.pdf
Stephanie Kendziorski
processor • May 29, 2026, 9:31 AM
@Ashlee O For work order 26808
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26808 PAID CHECK.pdf
Ashlee Olsen
processor • May 29, 2026, 11:24 AM
Thanks girl!
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26808 PAID CHECK.pdf
Processed summary
26808
TRI 1202 • Ashlee • forest-river
Heat 21 • comments 19 • follow-ups 0 • blocker Unknown blocker
Last author processor • Ashlee Olsen
Thanks girl!
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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