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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 16 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26793 • TRI 1202.
Chris Lehnert
dealer or external • Mar 12, 2026, 3:15 PM
@Tessa C HEY this will be a fun one for you but i need to find a bonded floor for this unit it's the door side slide
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Chris Lehnert
dealer or external • Mar 12, 2026, 3:16 PM
*
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Tessa Coffey
dealer or external • Mar 12, 2026, 3:18 PM
@Cole P can i get this up here so i can get measurements
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Tessa Coffey
dealer or external • Mar 17, 2026, 10:55 AM
@Cole P I NEED HELP WITH THIS ONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Tessa Coffey
dealer or external • Mar 17, 2026, 1:25 PM
@Chris L reached out to heartland to get a contact for this.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Tessa Coffey
dealer or external • Mar 19, 2026, 2:10 PM
@Chris L FINALLY GOT A CONTACT EMAIL FOR THIS ONE. THEY ARE GIVING ME ALL THE INFO
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Chris Lehnert
dealer or external • Mar 19, 2026, 2:22 PM
@Tessa C SWEEEEEEET!!!
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Tessa Coffey
dealer or external • Mar 24, 2026, 10:13 AM
@Chris L i have a part number. had to reach back out and get pricing 0349067
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Chris Lehnert
dealer or external • Apr 22, 2026, 1:41 PM
@Tessa C HEY the customer is coming in to give the deposit for the floor please order when ready
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Tessa Coffey
dealer or external • Apr 22, 2026, 2:16 PM
@Chris L I never got pricing for this how are they doing a deposit
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Chris Lehnert
dealer or external • Apr 22, 2026, 2:40 PM
@Tessa C i looked up the most expensive one we have on part maintainer and picked that one lol
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Chris Lehnert
dealer or external • Apr 22, 2026, 2:41 PM
@Tessa C $2034.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Chris Lehnert
dealer or external • Apr 22, 2026, 2:41 PM
*
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Tessa Coffey
dealer or external • Apr 22, 2026, 2:49 PM
@Chris L gotcha
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Chris Lehnert
dealer or external • Apr 23, 2026, 4:19 PM
@Tessa C HEY i got his deposit please order floor please
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Tessa Coffey
dealer or external • Apr 23, 2026, 4:49 PM
@Chris L @Cole P HAVE THIS PULLED UP IN THE AM FOR MEASUREMENTS AND COMPARISONS
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26793/EST2962.pdf
Processed summary
26793
TRI 1202 • Ashlee • unknown
Heat 16 • comments 16 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Chris L @Cole P HAVE THIS PULLED UP IN THE AM FOR MEASUREMENTS AND COMPARISONS
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 16 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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