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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 30 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26790 • TRI 1202.
Stephanie Davis
dealer or external • Apr 1, 2026, 4:29 PM
@Ashlee O Only claiming lines 2,4,6,7,8,9 and 11
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26790/WO.pdf
Ashlee Olsen
processor • Apr 1, 2026, 5:40 PM
submitted PA#2628421
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26790/WO.pdf
Ashlee Olsen
processor • Apr 2, 2026, 11:23 AM
@Stephanie D WO 26790 FR feedback: job 7 Feedback04/02/2026lacuahuitcuahuizo@forestriverinc.comPlease attach a photo a few feet back to show the complete refrigertor. job 11 Feedback04/02/2026lacuahuitcuahuizo@forestriverinc.comPlease attach photos showing both (all) sides of the water valve and part removed form the toilet.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26790/WO.pdf
Stephanie Davis
dealer or external • Apr 2, 2026, 12:21 PM
@Cole P per our convo, I have contacted the customer and waiting on them to call back for the required info.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26790/WO.pdf
Stephanie Davis
dealer or external • Apr 7, 2026, 11:10 AM
@Ashlee O Requested photos are attached :)
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26790/WO.pdf
Ashlee Olsen
processor • Apr 7, 2026, 12:00 PM
Thank you! Photo's added to FR
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26790/WO.pdf
Ashlee Olsen
processor • Apr 7, 2026, 1:37 PM
approved job 2 .3 job 4 .5 auth to add a washer to door to level it out job 6 .5 job 7 .5 job 8 1 job 9 .2 job 11 .75
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26790/WO.pdf
Stephanie Davis
dealer or external • Apr 8, 2026, 11:17 AM
@Ashlee O On job 4, we were approved to add a washer to level out. Can we please go back and make them aware the seal itself is damaged on the inside of the compartment door? I will add a photo with the damage.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Stephanie Davis
dealer or external • Apr 8, 2026, 11:33 AM
@Tessa C Approved to order the following. Line 6: bathroom door Line 7: fridge door inserts (you may have to speak to Joe on this. I am not sure if this needs to be ordered or if we have some.) Line 8: drawer guides for 4 drawers in bedroom. Joe measured and I am assuming they are all the same size. Line 9: shade Line 11: water valve for toilet
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Ashlee Olsen
processor • Apr 8, 2026, 11:42 AM
@Stephanie D I apologize, that feedback is for job 7, the fridge.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Stephanie Davis
dealer or external • Apr 8, 2026, 11:55 AM
@Ashlee O Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Stephanie Davis
dealer or external • Apr 8, 2026, 11:57 AM
@Tessa C Also approved to order: Line 4: compartment door seal
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Tessa Coffey
dealer or external • Apr 8, 2026, 1:40 PM
@Stephanie D reached out to forest river on the door insert for the fridge. also needing to get a measurement on the bathroom door
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Ashlee Olsen
processor • Apr 8, 2026, 2:42 PM
approved job 2 .3 job 4 .5 job 6 .5 job 7 .5 auth to add a washer to door to level it out job 8 1 job 9 .2 job 11 .75
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Stephanie Davis
dealer or external • Apr 8, 2026, 3:27 PM
@Ashlee O On line 11 @Tessa C was told the valve is no longer available. I have attached the email chain for line 11. Can we please go back and ask for a complete toilet replacement since the part is not available? And the labor request for 1.25 please?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Tessa Coffey
dealer or external • Apr 8, 2026, 3:29 PM
@Stephanie D per our conversation can't get the toilet valve from forest river. also the fridge door insert i have to contact lci.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Ashlee Olsen
processor • Apr 8, 2026, 4:13 PM
You got it, email sent!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Tessa Coffey
dealer or external • Apr 9, 2026, 9:17 AM
@Ashlee O @Stephanie D received a part number for the valve this morning from forest river
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Tessa Coffey
dealer or external • Apr 9, 2026, 9:18 AM
@Stephanie D on order 17904, just lacking the fridge piece...waiting to hear back from lci
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Ashlee Olsen
processor • Apr 9, 2026, 11:58 AM
Yes, same! Thanks Tessa
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Tessa Coffey
dealer or external • Apr 10, 2026, 9:34 AM
@Stephanie D ALL IS ORDERED BESIDES THE LCI PART. HAD ISSUES WITH THE CARD SO I LET COLE KNOW
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Stephanie Davis
dealer or external • Apr 10, 2026, 10:29 AM
Thank you
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Tessa Coffey
dealer or external • Apr 10, 2026, 12:06 PM
@Stephanie D This is on order now. 17907
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Tessa Coffey
dealer or external • Apr 14, 2026, 1:04 PM
@Stephanie D forest river parts are here still waiting on the lci part. this is the one where they sent us the wrong seal but we have the correct one in stock
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Stephanie Davis
dealer or external • Apr 15, 2026, 10:57 AM
@Tessa C Ok, just let me know when the LCI part comes in.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Tessa Coffey
dealer or external • Apr 17, 2026, 9:35 AM
@Stephanie D LCI PART ARRIVED.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Tessa Coffey
dealer or external • May 14, 2026, 9:59 AM
@Stephanie D per our conversation i sent connie a photo of the existing shade and the new shade they sent us. went and double checked to see if there was another color option and there wasnt. also cc'd you in the email to connie
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
Ashlee Olsen
processor • May 27, 2026, 5:06 PM
submitted C#2628421
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/26790/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Jun 25, 2026, 11:22 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Forest River 2026/26790,27212,27204,27123 paid check.pdf
Ashlee Olsen
processor • Jun 30, 2026, 2:10 PM
paid $1335.40 6/9 check #3173523
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26790/COMPLETED WO.pdf
Processed summary
26790
TRI 1202 • Ashlee • forest-river
Heat 32 • comments 30 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1335.40 6/9 check #3173523
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 30 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

26790
TRI 1202 • Ashlee • forest-river
Heat 32 • comments 30 • last actor processor
paid $1335.40 6/9 check #3173523
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 26790 • TRI 1202 • heat 32
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