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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.3h freshness
537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26759 • TRI 1202.
Stephanie Davis
dealer or external • Feb 24, 2026, 12:26 PM
@Ashlee O Hey this one is a little different. Suburban called me and let me know the customer wished for us to do the replacement. They sent the water heater to us. I have the phone call attached and all that I have at this moment. According to suburban we do not have to do anything but send over the completed WO.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26759/WO.pdf
Ashlee Olsen
processor • Feb 24, 2026, 12:38 PM
Ok, sounds good, I will just move this one to the approved folder until the work is done. Thank you! Auth#779463
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26759/WO.pdf
Ashlee Olsen
processor • Mar 3, 2026, 3:19 PM
submitted Auth # 779463
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26759/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 5, 2026, 11:28 AM
Per suburban: This claim has been processed under SRO#14734. Please allow 2-3 weeks for the check processing to receive payment.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26759/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 23, 2026, 4:54 PM
@Ashlee O They did not pay the part mark up on this. Just a FYI! @Chris B
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26759/26759 PAID CHECK.pdf
Ashlee Olsen
processor • Mar 23, 2026, 5:30 PM
I sent them an email!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26759/26759 PAID CHECK.pdf
Stephanie Kendziorski
processor • Mar 24, 2026, 9:46 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26759 PAID CHECK.pdf
Stephanie Kendziorski
processor • Mar 24, 2026, 9:47 AM
@Ashlee O For WO 26759
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26759 PAID CHECK.pdf
Ashlee Olsen
processor • Apr 6, 2026, 1:20 PM
Mark up will be paid under SRO-16372
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26759/26759 PAID CHECK.pdf
Stephanie Davis
dealer or external • Apr 6, 2026, 1:58 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26759/26759 PAID CHECK.pdf
Stephanie Davis
dealer or external • Apr 21, 2026, 11:12 AM
@Stephanie K Hey!! Finally got the check for the part markup!
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26759 PAID CHECK.pdf
Processed summary
26759
TRI 1202 • Ashlee • nucamp
Heat 11 • comments 11 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Stephanie Davis
@Stephanie K Hey!! Finally got the check for the part markup!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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