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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26733 • TRI 1202.
Ashlee Olsen
processor • Feb 19, 2026, 2:39 PM
submitted PA#KZ628366
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Ashlee Olsen
processor • Feb 19, 2026, 4:06 PM
@Stephanie D WO 26733 KZ feedback: Do you have a picture of the flush leaking on job #2?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Stephanie Davis
dealer or external • Feb 20, 2026, 10:41 AM
@Ashlee O I have renamed one of the videos. I attached videos for both leaking and snipped photos for each. Let me know if you think this will work.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Ashlee Olsen
processor • Feb 20, 2026, 2:08 PM
Looks good to me, photo's added to KZ
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Ashlee Olsen
processor • Feb 20, 2026, 2:14 PM
@Stephanie D KZ feedback: The pictures for job 1 and 2 are the same. If there are two repairs, I need two different pictures
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Stephanie Davis
dealer or external • Feb 24, 2026, 12:43 PM
New photo added to folder!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Ashlee Olsen
processor • Feb 24, 2026, 2:21 PM
Photo added to KZ. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Ashlee Olsen
processor • Feb 24, 2026, 3:42 PM
approved job 1 .3 job 2 .3 Jobs 1 & 2 require part returns. To receive a return label, please send jwagers@kz-rv.com or mowens@kz-rv.com claim #, part #, weight and dimensions.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Stephanie Davis
dealer or external • Feb 25, 2026, 10:01 AM
@Tessa C Approved to order the following. Line 1: black tank flush Line 2: black tank flush
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Tessa Coffey
dealer or external • Feb 25, 2026, 10:24 AM
@Stephanie D on order 17774
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Tessa Coffey
dealer or external • Mar 2, 2026, 11:45 AM
@Stephanie D PARTS HERE FOR THIS ONE. S/O A-F
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Stephanie Davis
dealer or external • Mar 3, 2026, 3:16 PM
Appt 3/5 for repair
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/WO.pdf
Stephanie Davis
dealer or external • Mar 5, 2026, 4:26 PM
@Ashlee O I included you in an email requesting a part return label. This is ready to be submitted, just waiting on them to send the label!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 6, 2026, 12:28 PM
submitted C#KZ628366
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 17, 2026, 2:19 PM
paid $175.50 3/17
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26733/COMPLETED WO.pdf
Processed summary
26733
TRI 1202 • Ashlee • k-z-rv
Heat 17 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $175.50 3/17
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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