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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 28 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26677 • TRI 1202.
Ashlee Olsen
processor • Feb 8, 2026, 10:08 PM
@Stephanie D Hey! Can you label the pictures please? Thanks! Draft saved #2573955
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Stephanie Davis
dealer or external • Feb 9, 2026, 8:49 AM
They are fixed now!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Ashlee Olsen
processor • Feb 9, 2026, 11:42 AM
Sorry, but I'm not showing anything different
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Stephanie Davis
dealer or external • Feb 9, 2026, 11:46 AM
Goodness girl. I changed it on my end and thought you had powers to see it! They should be there now!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Ashlee Olsen
processor • Feb 9, 2026, 1:35 PM
Haha, thank you!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Ashlee Olsen
processor • Feb 9, 2026, 1:40 PM
submitted PA#2573955
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Ashlee Olsen
processor • Feb 10, 2026, 1:44 PM
@Stephanie D WO 26677 Ticket #63071 Full replacements are not authorized, All subcomponents are replaceable.  Please have them test the motor independently and make sure it works in both directions. 
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Ashlee Olsen
processor • Feb 10, 2026, 1:44 PM
@Stephanie D WO 26677 feedback job 1: Ticket #63071 Full replacements are not authorized, All subcomponents are replaceable.  Please have them test the motor independently and make sure it works in both directions. 
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Stephanie Davis
dealer or external • Feb 10, 2026, 2:20 PM
Feedback on techs board @Chris L
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Stephanie Davis
dealer or external • Feb 10, 2026, 2:26 PM
@Ashlee O Per my tech Jayson, the motor is good. We are asking for the right jack assembly not to include motor. Will you please see what they say about that feedback, this one is a little tricky to me.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Ashlee Olsen
processor • Feb 10, 2026, 2:51 PM
Yep you got it, email sent to FR and vendor
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Ashlee Olsen
processor • Feb 10, 2026, 3:43 PM
@Stephanie D Vendor feedback: We do not authorize full replacements, as all subcomponents are replaceable. Can you verify the coupler between the motor and the threaded rod is there and not damaged?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Stephanie Davis
dealer or external • Feb 10, 2026, 4:47 PM
feedback on JCS board (2)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Stephanie Davis
dealer or external • Feb 11, 2026, 10:39 AM
@Ashlee O I have attached a couple of videos showing the issues. The tech and I went out together and I had him edit a photo showing what he is requesting for the repair. We do now have a new issue; the motor is locked up. During the videos and gathering information we heard a pop, now the motor is locked up and will not turn. So now we will need the motor and the assembly kit. I am not sure exactly what it is called but we need from the motor back.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Ashlee Olsen
processor • Feb 11, 2026, 12:05 PM
Thank you, sent that info back
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Ashlee Olsen
processor • Feb 11, 2026, 1:47 PM
FR feedback: 02/11/2026bvdillon@forestriverinc.comhello, the vendor has denied as the jack was being tested with a drill or power too will strip the gears. Can you confirm if the motor only is needing replaced? Vendor feedback: Running the jack assembly with a drill or power tool will strip the gears in the motor. That would be considered damage, not warrantable. 
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Stephanie Davis
dealer or external • Feb 12, 2026, 11:12 AM
The jack assembly was faulty and would not work prior to the drill being used. The power tool was used to prove the one side will not go out. The motor and assembly needs replaced at this time.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Ashlee Olsen
processor • Feb 12, 2026, 12:25 PM
Notes relayed to FR and vendor. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Ashlee Olsen
processor • Feb 12, 2026, 2:03 PM
approved job 1 1.5 Authorized to replace the complete assembly. Thank you job 2 .5 02/10/2026aconsiglio@forestriverinc.comThe requested repair has been authorized by Forest River and the Vendor for 0.25 hr. To replace the touch pad (vendor part number 20300086). Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied, and a receipt would be required.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Stephanie Davis
dealer or external • Feb 13, 2026, 8:50 AM
@Tessa C Approved to order the following, Line 1: complete assembly. Just a FYI this was a process getting approved. I would email someone and give the warranty claim number in the email. this way they can't say we ordered the wrong part or come back on us in any way! I don't trust them on this one! Line 2: To replace the touch pad (vendor part number 20300086) This is the part number sent back on the claim for ordering!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Tessa Coffey
dealer or external • Feb 13, 2026, 9:55 AM
@Stephanie D EMAILED THEM WITH THE CLAIM NUMBER AND ORDERED WHAT THEY SENT. PO 17740
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Tessa Coffey
dealer or external • Feb 17, 2026, 2:35 PM
@Stephanie D PARTS HERE IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Tessa Coffey
dealer or external • Feb 17, 2026, 2:40 PM
approved job 1 1.5 Authorized to replace the complete assembly. Thank you job 2 .5 02/10/2026aconsiglio@forestriverinc.comThe requested repair has been authorized by Forest River and the Vendor for 0.25 hr. To replace the touch pad (vendor part number 20300086). Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied, and a receipt would be required.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Stephanie Davis
dealer or external • Feb 18, 2026, 9:44 AM
Thank you, WO is in the serv folder to be completed
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf
Stephanie Davis
dealer or external • Feb 25, 2026, 11:06 AM
@Ashlee O I have attached the return label for part on line 2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 25, 2026, 12:31 PM
submitted C#2573955
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 4, 2026, 5:48 PM
paid $1199.84 3/3 check #3117758
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Mar 23, 2026, 9:36 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Forest River 2026/26677,26388,26116,26576,26581 paid check.pdf
Processed summary
26677
TRI 1202 • Ashlee • forest-river
Heat 28 • comments 28 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 28 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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