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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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217
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Focused evidence thread

Thread evidence for 26641 • TRI 1202.
Ashlee Olsen
processor • Feb 8, 2026, 10:16 PM
submitted PA#2573956
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Ashlee Olsen
processor • Feb 9, 2026, 1:42 PM
@Stephanie D WO 26641 FR feedback: job 4: Feedback02/09/2026bvdillon@forestriverinc.comhello, can you please provide a photo of the drawer guides, showing the issue if possible? Thank you! job 7: 02/09/2026bvdillon@forestriverinc.comHello, I am not seeing the issue in the photos provided, would you be able to provide additional photos showing where it is not aligned? Thank you! job 9: 02/09/2026bvdillon@forestriverinc.comhello, would you be able to provide clearer photos of the rivets on the hinge as the ones provide are a bit blurry and the vendor will require a clear photo of these to review. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Stephanie Davis
dealer or external • Feb 10, 2026, 10:32 AM
Feedback request has been put on techs board.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Ashlee Olsen
processor • Feb 16, 2026, 1:07 PM
Requested photo's added to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Ashlee Olsen
processor • Feb 17, 2026, 2:08 PM
@Stephanie D WO 26641 FR feedback: Job 4: Hello, the previous feedback was asking for pictures showing the drawer guides. Are you able to provide pictures of those?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Ashlee Olsen
processor • Feb 25, 2026, 4:39 PM
@Stephanie D FR feedback: job 4 02/25/2026bvdillon@forestriverinc.comhello, the CCC states there is damage to the guide, not allowing it to close/catch. Please advise as I am not seeing any damage on the guide. Thank you.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Stephanie Davis
dealer or external • Feb 26, 2026, 4:16 PM
@Ashlee O spoke with tech on this one and he said the damage is from the guide not installed correctly and it has caused an internal failure. The damage is not allowing the drawer to latch closed correctly.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Ashlee Olsen
processor • Feb 26, 2026, 5:16 PM
Notes made in FR. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Ashlee Olsen
processor • Feb 27, 2026, 12:12 PM
approved job 1 .3 job 2 .2 authorized at flatrate as the photo's do not clearly show a defect or damage. Thank you job 3 .4 The requested repair has been authorized by Forest River and the Vendor for 0.25 hr. To replace the TOP BURNER. Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required. PLEASE NOTE FOREST RIVER IS COVERING AN ADDITIONAL 0.151HR TOWARDS THIS REPAIR TIME. THANK YOU. job 4 .3 job 5 1.4 Hello, the requested repair has been authorized by Forest River and the Vendor for 0.50 with an additional 0.30 hr per decal (total of 1.40 hrs) . To replace the compartment door. Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied, and a receipt would be required.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Stephanie Davis
dealer or external • Feb 27, 2026, 3:17 PM
@Tessa C Approved to order the following, Line 2: latch for shower door Line 4: drawer guide (cory) Line 5: top burner ONLY Line 9: compartment door and decals needed for door
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Tessa Coffey
dealer or external • Feb 27, 2026, 3:57 PM
@Stephanie D had to reach out to get the latch and decals.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Tessa Coffey
dealer or external • Feb 27, 2026, 4:30 PM
@Stephanie D ON ORDER 17780
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Stephanie Davis
dealer or external • Mar 13, 2026, 4:54 PM
@Tessa C Could I get an update on these parts please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Tessa Coffey
dealer or external • Mar 16, 2026, 9:09 AM
@Stephanie D yes ma'am
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Tessa Coffey
dealer or external • Mar 16, 2026, 10:41 AM
@Stephanie D coming saia was suppose to be there 3/13 she said its been delayed.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Tessa Coffey
dealer or external • Mar 17, 2026, 4:09 PM
@Stephanie D PER OUR CONVERSATION. TRUCK DRIVER CALLED AND SAID HE WASN'T GOING TO MAKE IT HERE BY 5.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Tessa Coffey
dealer or external • Mar 18, 2026, 3:48 PM
@Stephanie D all parts are here. per our convo with stove. photos of baggage door attached to file
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Stephanie Davis
dealer or external • Mar 18, 2026, 4:24 PM
Thank you gave to CJS
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/WO.pdf
Ashlee Olsen
processor • Mar 28, 2026, 6:41 PM
submitted C#2573956
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26641/COMPLETED WO.pdf
Processed summary
26641
TRI 1202 • Ashlee • nucamp
Heat 23 • comments 19 • follow-ups 1 • blocker Unknown blocker
Last author processor • Ashlee Olsen
submitted C#2573956
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.

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