iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26629 • TRI 1202.
Ashlee Olsen
processor • Jan 27, 2026, 1:47 PM
submitted PA#2562769
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Ashlee Olsen
processor • Jan 28, 2026, 11:53 AM
@Stephanie D WO 26629 FR feedback: Job 2 Feedback01/27/2026hwilkinson@forestriverinc.comUnit has 2-8k axles Inspection code is for Units with Morryde I.S. only Unit will need to be inspected per release advisement: If rubberized  (black) lines have ample slack only the hardware kit will need to be installed. If rubberized (black) lines do not have slack-these will need to be replaced. Please verify which kit is needed 8K KIT HARDWARE-up to .50 labor F100784753 OR 8K KIT WITH HOSE-up to 2.0 labor F100784321
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Stephanie Davis
dealer or external • Jan 29, 2026, 2:00 PM
@Cole P @Chris L I have printed the feedback from FR and have the manual in the service folder. JCS is the tech on this.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Stephanie Davis
dealer or external • Jan 29, 2026, 4:03 PM
Tech verified we will need F100784753
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Ashlee Olsen
processor • Feb 4, 2026, 3:59 PM
@Stephanie D just a reminder on this one. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Stephanie Davis
dealer or external • Feb 5, 2026, 12:38 PM
Per tech JCS we will need 8K KIT HARDWARE with part number F100784753, Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Ashlee Olsen
processor • Feb 5, 2026, 12:45 PM
Thank you! Notes made in FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Ashlee Olsen
processor • Feb 6, 2026, 11:58 AM
approved job 1 .3 job 2 .25 Authorized02/05/2026hwilkinson@forestriverinc.comUnit has 2-8k axles .25 Authorized 8K KIT HARDWARE F100784753
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Stephanie Davis
dealer or external • Feb 6, 2026, 2:53 PM
@Tessa C Approved to order, Line 1: LP quick disconnect Line 2: 8K hardware (P/N F100784753)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Tessa Coffey
dealer or external • Feb 6, 2026, 3:17 PM
@Stephanie D ON ORDER 17718
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Tessa Coffey
dealer or external • Feb 11, 2026, 12:10 PM
@Stephanie D ALL PARTS ARE HERE FOR THIS ONE. PER OUR CONVO I ADDED THE INVOICE ON HERE SHOWING THEY SENT IT AT NO CHARGE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Stephanie Davis
dealer or external • Feb 11, 2026, 12:55 PM
GAVE TO JCS
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/WO.pdf
Ashlee Olsen
processor • Feb 12, 2026, 12:16 PM
submitted C#2562769
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 4, 2026, 4:52 PM
@Ashlee O I was looking at these shortages, and they denied our mark up on part sent no charge. Do you have any information on this that I may have missed?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 4, 2026, 5:23 PM
Gah, so annoying!! They know better by now. I just sent them an email
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 4, 2026, 5:44 PM
paid $96.25 2/17 check #3110270
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 4, 2026, 5:45 PM
He's out of town until Monday, I will follow up then
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 5, 2026, 12:37 PM
Ok, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 9, 2026, 11:46 AM
New claim for 30%mark up only C# 2603068
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 24, 2026, 1:34 PM
C#2562769 paid $96.25 2/17 C#2603068 paid $10.13 3/17
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26629/COMPLETED WO.pdf
Processed summary
26629
TRI 1202 • Ashlee • forest-river
Heat 24 • comments 20 • follow-ups 2 • blocker Ready to close
Last author processor • Ashlee Olsen
C#2562769 paid $96.25 2/17 C#2603068 paid $10.13 3/17
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops