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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 92/100
Risk pressure 2 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26617 • TRI 1202.
Cole Perkins
dealer or external • Jan 21, 2026, 3:07 PM
@Tessa C we need pricing on the water heater the model number is on the prep ticket
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26617/WO 26617.pdf
Tessa Coffey
dealer or external • Jan 21, 2026, 3:28 PM
@Chris L
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26617/WO 26617.pdf
Tessa Coffey
dealer or external • Jan 21, 2026, 3:38 PM
@Cole P @Chris L 07-7919 $747.99 out of stock on NTP It is on meyer
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26617/WO 26617.pdf
Tessa Coffey
dealer or external • Jan 21, 2026, 3:39 PM
@Cole P @Chris L 07-7919 $747.99 out of stock on NTP It is on meyer
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26617/WO 26617.pdf
Tessa Coffey
dealer or external • Jan 21, 2026, 3:40 PM
@Chris L @Cole P 07-7919 $747.99 out of stock on NTP It is on meyer
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26617/WO 26617.pdf
Ashlee Olsen
processor • Feb 11, 2026, 12:32 PM
submitted PA#KZ627736
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26617/WO 26617.pdf
Ashlee Olsen
processor • Feb 12, 2026, 11:40 AM
@Stephanie D WO 26617 KZ feedback: job 1 deniedEF 2-12 From Suburban:Suburban engineering lab has tested and confirmed this type of expansion/crack/split/burst outward of the copper tubing is a result of the unit filled with water then exposed to freezing temperatures. This is not a manufactured defect therefore not covered by Suburban warranty job 2 .4EF V 2-11 Sent Job #1 to Suburban for review Job #2 requires part return To receive a return label please send jwagers@kz-rv.com or mowens@kz-rv.com claim #, Part#, weight and dimensions.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26617/WO 26617.pdf
Stephanie Davis
dealer or external • Feb 12, 2026, 2:06 PM
@Tessa C Please order a kitchen faucet for line 2. We have ordered this faucet for the customer on another claim. Part number is 165337.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/26617/WO 26617.pdf
Tessa Coffey
dealer or external • Feb 12, 2026, 3:25 PM
@Stephanie D on order 17735
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/26617/WO 26617.pdf
Tessa Coffey
dealer or external • Feb 17, 2026, 12:32 PM
@Stephanie D part is here. s/o a-f
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/26617/WO 26617.pdf
Stephanie Davis
dealer or external • Feb 17, 2026, 12:40 PM
Put WO in serv folder to be completed
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/26617/WO 26617.pdf
Ashlee Olsen
processor • Aug 19, 2026, 1:29 PM
claim expired, work moved to WO 27590
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/26617/WO 26617.pdf
iClaims AI
processor • Oct 19, 2026, 6:38 PM
TESTING AND LEARNING — TRI 1202 / RO 26617. Evidence review only; not final adjudication. The work order records a dripping kitchen faucet and an inoperative/leaking water heater, with proposed faucet and water-heater replacement. Photos identify an ST42 water heater, wet plumbing/compartment surfaces, and the kitchen faucet, but do not independently prove the reported crack, freeze cause, faucet leak, or completed replacements. The existing Dropbox discussion cites KZ PA KZ627736 and attributes a denial to Suburban engineering feedback alleging water-filled freezing damage rather than a manufacturing defect; however, the original manufacturer decision and engineering report are not in the reviewed packet. The discussion's Job 1/Job 2 labels do not clearly match the work order's faucet/water-heater job numbering. A later note says this work order expired and the work moved to WO 27590. Please reconcile the job numbering and follow-on WO 27590, obtain the original KZ/Suburban determination and testing, part-return and shipment records, repair completion and functional tests, and any payment, appeal or final disposition. Do not treat the folder or thread alone as proof of final adjudication. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26617/WO 26617.pdf
Processed summary
26617
TRI 1202 • Ashlee • nucamp
Heat 15 • comments 13 • follow-ups 0 • blocker Waiting on OEM
Last author processor • iClaims AI
TESTING AND LEARNING — TRI 1202 / RO 26617. Evidence review only; not final adjudication. The work order records a dripping kitchen faucet and an inoperative/leaking water heater, with proposed faucet and water-heater re
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 92/100
Risk pressure 2 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

26617
TRI 1202 • Ashlee • nucamp
Heat 15 • comments 13 • last actor processor
TESTING AND LEARNING — TRI 1202 / RO 26617. Evidence review only; not final adjudication. The work order records a dripping kitchen faucet and an inoperative/leaking water heater, with proposed faucet and water-heater re
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 26617 • TRI 1202 • heat 15
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