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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26610 • TRI 1202.
Stephanie Kendziorski
processor • Jan 8, 2026, 12:06 PM
Submitted PREAUTH59841
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26610/WO.pdf
Stephanie Davis
dealer or external • Jan 19, 2026, 11:27 AM
@Ashlee O Can we get an update on this one please? I didn't see anything and I may not be seeing it!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26610/WO.pdf
Ashlee Olsen
processor • Jan 19, 2026, 11:31 AM
Hi, yes, this was approved this morning. Job 1 .1 labor time adjusted according to Keystone's flat rate Job 2 .2 Job 3 1 KRV-Approved to R&R PA PN 2020329920--RECLINER MECH ZERO WALL 18 LSF ARM MANUAL &PN 2020329921--RECLINER MECH ZERO WALL 18 RSF ARM MANUALKRV-VCB
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26610/WO.pdf
Stephanie Davis
dealer or external • Jan 20, 2026, 10:34 AM
@Tessa C Approved to order the following part numbers for Line 3 2020329920 and 2020329921. If you would like to read over what Ashlee sent for the approval it may help!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26610/WO.pdf
Tessa Coffey
dealer or external • Jan 21, 2026, 12:07 PM
@Stephanie D emailed keystone
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26610/WO.pdf
Tessa Coffey
dealer or external • Jan 22, 2026, 9:29 AM
@Stephanie D ON ORDER 17680
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26610/WO.pdf
Tessa Coffey
dealer or external • Jan 29, 2026, 1:46 PM
@Stephanie D ALL PARTS ARE HERE FOR THIS UNIT (BAY)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26610/WO.pdf
Ashlee Olsen
processor • Feb 9, 2026, 3:54 PM
submitted CLAIM70438
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26610/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 27, 2026, 5:15 PM
paid $1240.82 check #1581493
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26610/COMPLETED WO.pdf
Processed summary
26610
TRI 1202 • Ashlee • dutchman
Heat 9 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1240.82 check #1581493
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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