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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 25 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26607 • TRI 1202.
Stephanie Davis
dealer or external • Jan 19, 2026, 11:57 AM
@Ashlee O This will be an LCI warranty! Cust purchased a slide motor, it has failed within a year. I have attached an invoice showing where and when the part was purchased. :)
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Ashlee Olsen
processor • Jan 19, 2026, 12:36 PM
submitted PA to LCI
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Ashlee Olsen
processor • Jan 19, 2026, 12:37 PM
Case#6504378
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Ashlee Olsen
processor • Jan 19, 2026, 2:52 PM
@Stephanie D Hey! I'm glad you're back & hope you're on the mend! LCI feedback: Thank you for reaching out. Can you please tell me what trouble shooting was done to determine the motor to be bad?
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Stephanie Davis
dealer or external • Jan 20, 2026, 12:49 PM
With the unit sitting level the motor keeps amping out, checked around slide for obstructions none were found and checked v rollers for tightness. Tested voltage with unit unplugged 12.3 vdc. Tech found motor to be bad after checking all conditions.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Ashlee Olsen
processor • Jan 20, 2026, 1:29 PM
Thanks Stephanie, notes sent to LCI
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Ashlee Olsen
processor • Jan 20, 2026, 5:09 PM
@Stephanie D Can you fill out this form please?
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/Warranty form.pdf
Ashlee Olsen
processor • Jan 20, 2026, 5:11 PM
@Stephanie D WO 26607 LCI feedback: Regarding this unit, I can authorize the replacement of the motor along with 1 hour of labor. I have attached our warranty claim form to be filled out to its entirely once the job is complete. Please let us know if you have any further questions. I attached the requested form to this folder.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Stephanie Davis
dealer or external • Jan 21, 2026, 11:36 AM
Yes, I will have this completed when job is done. I am not sure what the part cost, freight etc. will be at this time. :)
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/Warranty form.pdf
Stephanie Davis
dealer or external • Jan 21, 2026, 12:08 PM
@Tessa C Approved to order a motor for slide on line 1. LCI case # 6504378 if you give LCI this case number it usually makes ordering easy!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Tessa Coffey
dealer or external • Jan 21, 2026, 2:09 PM
@Stephanie D ON ORDER 17676
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Tessa Coffey
dealer or external • Jan 30, 2026, 8:59 AM
@Stephanie D PART IS HERE S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Ashlee Olsen
processor • Feb 12, 2026, 7:39 PM
submitted case#6504378
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/completed wo.pdf
Ashlee Olsen
processor • Feb 16, 2026, 3:38 PM
@Stephanie D WO 26607 Lippert is asking for the part to be returned
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/completed wo.pdf
Stephanie Davis
dealer or external • Feb 16, 2026, 4:56 PM
Thank you, I have put this on techs board to collect part
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/completed wo.pdf
Cole Perkins
dealer or external • Feb 26, 2026, 1:03 PM
@Tessa C can we get pricing and availability on a light for this unit
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Tessa Coffey
dealer or external • Feb 26, 2026, 2:00 PM
@Cole P What kind of light?
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Tessa Coffey
dealer or external • Feb 26, 2026, 2:09 PM
@Cole P What kind of light?
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Tessa Coffey
dealer or external • Feb 26, 2026, 4:04 PM
@Cole P 420386 11.99 in stock at grand design
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/WO.pdf
Ashlee Olsen
processor • Mar 17, 2026, 1:54 PM
@Stephanie D Just a reminder for this one
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/completed wo.pdf
Stephanie Davis
dealer or external • Mar 19, 2026, 10:36 AM
@Ashlee O I have attached the proof of shipping and the cost as well. I had to reach out to LCI for the address where the part was to go. I have attached the return form that was emailed to me this morning! Happy Thursday! :)
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/completed wo.pdf
Ashlee Olsen
processor • Mar 19, 2026, 3:31 PM
Thank you Stephanie, proof of shipping and shipping invoice added to Lippert email.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/completed wo.pdf
Ashlee Olsen
processor • Mar 24, 2026, 12:58 PM
@Stephanie D This has been denied, part tested good.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/Denial email.pdf
Ashlee Olsen
processor • Mar 24, 2026, 12:59 PM
@Stephanie D this has been denied, part tested good
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/Denial.pdf
Stephanie Davis
dealer or external • Jun 22, 2026, 12:47 PM
@Cole P I was looking in on some of my unpaid claims and found this. It is in the AR just hanging out, how do we take care of this on our end since it was denied?
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26607/Denial email.pdf
Processed summary
26607
TRI 1202 • Ashlee • grand-design
Heat 27 • comments 25 • follow-ups 1 • blocker Ready to close
Last author dealer_or_external • Stephanie Davis
@Cole P I was looking in on some of my unpaid claims and found this. It is in the AR just hanging out, how do we take care of this on our end since it was denied?
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 25 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

26607
TRI 1202 • Ashlee • grand-design
Heat 27 • comments 25 • last actor dealer_or_external
@Cole P I was looking in on some of my unpaid claims and found this. It is in the AR just hanging out, how do we take care of this on our end since it was denied?
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 26607 • TRI 1202 • heat 27
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