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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.3h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26606 • TRI 1202.
Ashlee Olsen
processor • Jan 22, 2026, 3:06 PM
submitted PREAUTH64901
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/WO 26606.pdf
Stephanie Davis
dealer or external • Jan 22, 2026, 3:46 PM
@Ashlee O Added an overall photo showing the skirt on the unit. Sorry about not having it there before this was submitted.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/WO 26606.pdf
Ashlee Olsen
processor • Jan 22, 2026, 5:11 PM
approved 1 no part return required
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/WO 26606.pdf
Stephanie Davis
dealer or external • Jan 27, 2026, 4:14 PM
@Tessa C Approved to order the following. Line 1 fender skirts (this is 2 total fender skirts)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/WO 26606.pdf
Tessa Coffey
dealer or external • Jan 27, 2026, 4:32 PM
@Stephanie D ON ORDER 17693
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/WO 26606.pdf
Tessa Coffey
dealer or external • Feb 3, 2026, 1:27 PM
@Stephanie D fenderskirts here (bay) this one is good to go
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/WO 26606.pdf
Ashlee Olsen
processor • Feb 18, 2026, 1:51 PM
submitted CLAIM73902
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 19, 2026, 4:20 PM
@Stephanie D WO 26606 Keystone feedback: Please provide a photo showing both fender skirts in one photo for quantity verification for our vendor. Thank you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 23, 2026, 11:42 AM
@Stephanie D Good morning, just a reminder on this one. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 5, 2026, 4:43 PM
I will have these parts pulled from the storage tomorrow. this slipped by me!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 6, 2026, 4:07 PM
@Stephanie D This one was denied today due to no response. Do you have the requested photo's available? I might be able to email them to have them reopen.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 6, 2026, 4:46 PM
@Ashlee O I was actually outside getting these! They are attached!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 6, 2026, 6:03 PM
Photo's sent to Keystone, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/COMPLETED WO.pdf
Ashlee Olsen
processor • Apr 14, 2026, 12:31 PM
paid $293.97 check #1588300
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26606/COMPLETED WO.pdf
Processed summary
26606
TRI 1202 • Ashlee • dutchman
Heat 18 • comments 14 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $293.97 check #1588300
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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