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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Focused evidence thread

Thread evidence for 26555 • TRI 1202.
Ashlee Olsen
processor • Dec 12, 2025, 1:36 PM
submitted PA#2526423
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Ashlee Olsen
processor • Dec 12, 2025, 4:40 PM
@Stephanie D this has been approved, but only for .25 for each line, just FYI Job 1 .25 job 2. .25
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Stephanie Davis
dealer or external • Dec 13, 2025, 9:06 AM
Can we please see why we were cut from 2.0 to .25 per repair. I am attaching the remedy instructions sent from Rachel at forest river. I will forward the email to you as well. It states 2.0 for repair and .10 for inspection. ~Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Ashlee Olsen
processor • Dec 15, 2025, 1:17 PM
You got it, email sent to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Ashlee Olsen
processor • Dec 17, 2025, 11:55 AM
@Stephanie D WO 26555 FR feedback: 12/17/2025MUnderwood@forestriverinc.comPER VENDOR Case Number: 6444455 VIN: TS235375 Hello Morgan Underwood, Thank you for contacting Lippert Customer Care Center. Can the dealer provide clear photos of the 2 windows from the outside clearly showing the 2 etchings on the windows. Also, can we have a copy of the TSB notice?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Stephanie Davis
dealer or external • Dec 17, 2025, 3:31 PM
Ashlee, I have attached 2 photos for each line that was requested. Also, the TSB is attached in the folder as well.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Ashlee Olsen
processor • Dec 17, 2025, 5:22 PM
Photo's/TSB added to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Ashlee Olsen
processor • Dec 19, 2025, 4:14 PM
approved job 1 2 job 2 2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Stephanie Davis
dealer or external • Dec 22, 2025, 10:54 AM
@Tessa C Approved to order TSB repair kits for line 1 and 2. I will be forwarding the email from Forest River so you will be able to see what's required for the repair. Let me know if you have any questions that I may be able to help with.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Tessa Coffey
dealer or external • Dec 23, 2025, 11:25 AM
@Stephanie D ON ORDER 17634
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Tessa Coffey
dealer or external • Jan 12, 2026, 2:11 PM
@Stephanie D RECALL KIT HERE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Ashlee Olsen
processor • Jan 12, 2026, 2:39 PM
@Stephanie D FR updated this to reflect job 2 as denied Denied01/05/2026shalsey@forestriverinc.comAUTHORIZED ON LINE 1 Let me know if I need to go back to them. I don't understand this one
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Ashlee Olsen
processor • Jan 14, 2026, 11:27 AM
Email sent to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Stephanie Davis
dealer or external • Feb 9, 2026, 1:42 PM
@Ashlee O Hey I am confused on this one. We have completed the work for line 1. I am trying to close this up, I went on FR to view the claim to maybe help me out... and it didn't! The claim is auth for 2.0 for line 1 &2 on the FR portal. Should we close it up at that and add the mark up for just the 1 window and move along until they stop us? I may just be missing a big piece to this puzzle!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/FR email.pdf
Ashlee Olsen
processor • Feb 9, 2026, 1:59 PM
I will call you on this one, lots of steps/confusion/weird things happened on this one. Basically they approved both lines originally for 2 hours each. Then when I was checking on the claim a few weeks later, I noticed job 2 was denied. I sent them this email asking for clarification and they ended up seeing they were in the wrong, and re-approved both jobs for 2 hours.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/FR email.pdf
Stephanie Davis
dealer or external • Feb 9, 2026, 2:15 PM
@Tessa C Can you please reach out for the kit on the 2nd window for this wo please. The kit they sent for line 1 is F100794627. I am not sure if that will be it or not, you may need to send an email for this one.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Stephanie Davis
dealer or external • Feb 9, 2026, 2:24 PM
Just a recap on the phone call we had about this one. We agreed to go ahead and order the kit for line 2 and move forward with the claim. line 2 was denied and approved from FR a second time. If approved, we must carry on with the repair and complete the TSB on this vin number. @Tessa C @Cole P
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/FR email.pdf
Tessa Coffey
dealer or external • Feb 9, 2026, 2:49 PM
@Stephanie D CALLED AND SPOKE TO RACHEL AT FOREST RIVER TO GET INFO ON THAT RECALL WINDOW AND SHE SAID ONLY THE OFF DOOR SIDE ONE MADE IT "UP TO CODE" GOING TO ATTACH PHONE CALL IF WE CAN FIGURE IT OUT
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/FR email.pdf
Stephanie Davis
dealer or external • Feb 9, 2026, 3:24 PM
@Ashlee O If you will look at the last comment from Tessa, we were shut down from ordering the part for window #2. I have attached the phone call in the folder. Please let me know what we should do from here!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/FR email.pdf
Ashlee Olsen
processor • Feb 9, 2026, 3:45 PM
Oh man, it just keeps getting more weird by the minute. I guess my thought is to go back to your original plan, add the 30% markup and we have this email to back it up if they try to deny the second line again.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/FR email.pdf
Stephanie Davis
dealer or external • Mar 3, 2026, 4:47 PM
@Ashlee O I am really confused on this claim. They first approved only 1 window and denied the other. However, they have the 2nd window approved for the recall still and we have not replaced that one. Could we send an email and confirm since there has been so much back and forth. I hate to order another kit and not get paid! Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Ashlee Olsen
processor • Mar 3, 2026, 6:07 PM
Yep, you got it. Email sent!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Ashlee Olsen
processor • Mar 4, 2026, 11:33 AM
@Stephanie D You have the approval for both windows
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/FR approval.pdf
Stephanie Davis
dealer or external • Mar 4, 2026, 1:51 PM
Thank you, Ashlee,
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/FR approval.pdf
Stephanie Davis
dealer or external • Mar 4, 2026, 1:59 PM
@Tessa C Approved to order another window kit for line 2. This is now approved.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Tessa Coffey
dealer or external • Mar 4, 2026, 2:36 PM
@Stephanie D ON ORDER 17791
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Tessa Coffey
dealer or external • Mar 11, 2026, 3:42 PM
@Stephanie D other window is here in the bay
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf
Ashlee Olsen
processor • Mar 31, 2026, 11:42 AM
@Stephanie D WO 26555 Hey! You have freight and shipping/freight on here, but no parts, so I wanted to make sure you don't need to add those before I submit. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 31, 2026, 4:13 PM
To my understanding we are not able to get mark up on recall parts. Let me know if I have misunderstood and I will correct it. They did charge us shipping and that is why I attached the invoice so they can't question that!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 31, 2026, 4:40 PM
Ah, yes, you are correct. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 31, 2026, 4:44 PM
You do have the labor billed out under the new labor rate, so the total submitted for this one will be $871.04.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 31, 2026, 4:45 PM
submitted C#2526423
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 31, 2026, 4:50 PM
Well, I guess it was a good try on the labor :) LOL
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/COMPLETED WO.pdf
Ashlee Olsen
processor • Apr 9, 2026, 2:26 PM
paid $871.04 4/7 check #3136461
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/COMPLETED WO.pdf
Processed summary
26555
TRI 1202 • Ashlee • forest-river
Heat 34 • comments 34 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $871.04 4/7 check #3136461
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

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