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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
1
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 77/100
Risk pressure 7 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26538 • TRI 1202.
Chris Lehnert
dealer or external • Dec 11, 2025, 10:05 AM
@Tessa C hey i need a price and a part# for a water heater, and convertor and two (there different) vent covers
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26538/IMG_2657.JPG
Chris Lehnert
dealer or external • Dec 16, 2025, 2:01 PM
@Tessa C any updates on this one :)
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26538/IMG_2657.JPG
Tessa Coffey
dealer or external • Dec 16, 2025, 2:47 PM
@Chris L slowly making it through my pile.I'm working on it now
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26538/IMG_2657.JPG
Tessa Coffey
dealer or external • Dec 16, 2025, 3:31 PM
@Chris L 11-9144 $926.99 04-0820 $385.99 31-1645 $37.99 31-1646 $28.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26538/IMG_2657.JPG
Chris Lehnert
dealer or external • Dec 17, 2025, 2:12 PM
@Tessa C hey i got the approval from the customer and ext warranty to order the water heater, convertor ,and vent covers (cole said we no need deposit for the vent covers)
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26538/IMG_2657.JPG
Tessa Coffey
dealer or external • Dec 17, 2025, 2:21 PM
@Chris L we got everything in stock but the water heater
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26538/IMG_2657.JPG
Tessa Coffey
dealer or external • Dec 17, 2025, 2:24 PM
@Chris L we got everything in stock but the water heater. order 17616
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26538/IMG_2657.JPG
Tessa Coffey
dealer or external • Dec 18, 2025, 11:15 AM
@Chris L WATER HEATER HERE IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26538/IMG_2657.JPG
Chris Lehnert
dealer or external • Dec 18, 2025, 11:21 AM
@Tessa C GOT IT
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26538/IMG_2657.JPG
Tessa Coffey
dealer or external • Jan 16, 2026, 3:12 PM
@Chris L i'm goin need better pictures so i can order that correct part. Nobody can give me any info on this
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26538/IMG_2657.JPG
Chris Lehnert
dealer or external • Jan 22, 2026, 9:19 AM
@Tessa C @Cole P hey i got the deposit and approval to do the washer dryer
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26538/IMG_2657.JPG
Processed summary
26538
TRI 1202 • Ashlee • unknown
Heat 13 • comments 11 • follow-ups 1 • blocker Waiting on processor
Last author dealer_or_external • Chris Lehnert
@Tessa C @Cole P hey i got the deposit and approval to do the washer dryer
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 77/100
Risk pressure 7 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

26538
TRI 1202 • Ashlee • unknown
Heat 13 • comments 11 • last actor dealer_or_external
@Tessa C @Cole P hey i got the deposit and approval to do the washer dryer
Open claim

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 1 • ready-to-close 0
Hottest claim: 26538 • TRI 1202 • heat 13
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