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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26532 • TRI 1202.
Stephanie Davis
dealer or external • Dec 8, 2025, 10:25 AM
@Ashlee O Good morning! This will go over to Dometic.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/WO.pdf
Ashlee Olsen
processor • Dec 8, 2025, 11:14 AM
Good morning! This has been sent over to Dometic
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/WO.pdf
Ashlee Olsen
processor • Dec 8, 2025, 3:28 PM
This has been approved, I attached the email and approval here
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/WO.pdf
Stephanie Davis
dealer or external • Dec 9, 2025, 11:19 AM
@Tessa C Just letting you know that this part will be arriving in 3-5 days per Dometic approval. :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/Dometic Approval.pdf
Ashlee Olsen
processor • Dec 23, 2025, 2:31 PM
@Stephanie D Can you please add a 30% markup for the n/c part? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Dec 23, 2025, 3:06 PM
Ashlee, I looked into this with Cole, and we were not able to locate anything to base it off of. What do we do in a case as this?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 23, 2025, 4:14 PM
@Chris B any ideas?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Ashlee Olsen
processor • Jan 12, 2026, 5:09 PM
@Stephanie D We found an old Dometic invoice for this same recall, the total price was $31.47, are you ok if I bill that?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jan 13, 2026, 12:02 PM
Yes, thank you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Ashlee Olsen
processor • Jan 13, 2026, 1:17 PM
Yep you bet. Can you upload a new WO reflecting that adjustment please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jan 13, 2026, 1:18 PM
@Cole P Can you please add this to the WO and attach it please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jan 19, 2026, 1:35 PM
@Ashlee O I have attached a completed wo with part mark up! Cole and I hope we added the correct amount.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Ashlee Olsen
processor • Jan 19, 2026, 2:56 PM
Looks great, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Ashlee Olsen
processor • Jan 19, 2026, 2:57 PM
submitted 10364180
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 20, 2026, 2:17 PM
@Ashlee O I just received the check for this, they did not pay us the 30% markup. I have attached a copy of the check to the folder.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 20, 2026, 2:51 PM
Email sent! Thank you for letting me know!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26532/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Mar 23, 2026, 9:31 AM
@Ashlee O RO 26532 is paid now
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26532 PAID CHECK.pdf
Ashlee Olsen
processor • Mar 23, 2026, 11:11 AM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26532 PAID CHECK.pdf
Processed summary
26532
TRI 1202 • Ashlee • lance
Heat 20 • comments 18 • follow-ups 0 • blocker Unknown blocker
Last author processor • Ashlee Olsen
Thank you!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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