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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26531 • TRI 1202.
Ashlee Olsen
processor • Dec 11, 2025, 1:32 PM
submitted PA#2525182
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/WO.pdf
Ashlee Olsen
processor • Dec 11, 2025, 2:05 PM
approved job 1 .3 job 2 .6 12/11/2025aconsiglio@forestriverinc.comHello, the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code. Thank you Please return the defective struts for testing. Thank you! job 3 3.5
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/WO.pdf
Stephanie Davis
dealer or external • Dec 16, 2025, 10:16 AM
@Tessa C Approved to order the following: Line 3: Struts for the top of unit. There are photos of these on the claim and cloud. Jayson is the tech on this if you have questions on the struts. :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/WO.pdf
Tessa Coffey
dealer or external • Dec 16, 2025, 12:16 PM
@Stephanie D ON ORDER 17610
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/WO.pdf
Tessa Coffey
dealer or external • Dec 19, 2025, 1:21 PM
@Stephanie D STRUTS HERE IN S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/WO.pdf
Ashlee Olsen
processor • Jan 22, 2026, 3:09 PM
submitted C#2525182
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/COMPLETED WO.pdf
Ashlee Olsen
processor • Jan 26, 2026, 2:11 PM
WO 26531 FR feedback: Feedback01/23/2026arbutler@forestriverinc.comHello, the two struts that are SUSPA will need to be returned, the struts that are GN DO NOT return, Thank you Hello there – We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped. Thank you for your partnership with Rockwood & Flagstaff.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 4, 2026, 3:57 PM
@Stephanie D We respectfully deny this repair as there has been no response to our request. Please be sure to acknowledge the denial in order to process any remaining repairs on the claim. The repair line will automatically deny after 14 days. If you are able to fulfill the original request, a new claim will be required to be submitted and reviewed. Thank you. – Rockwood & Flagstaff Claims Specialists
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Feb 5, 2026, 12:37 PM
@Ashlee O I have these part finally that are requested. I will send this over to be resubmitted on another WO.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 4, 2026, 5:40 PM
paid $680.46 2/17 check #3110270
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26531/COMPLETED WO.pdf
Processed summary
26531
TRI 1202 • Ashlee • forest-river
Heat 12 • comments 10 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $680.46 2/17 check #3110270
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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