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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.3h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26524 • TRI 1202.
Stephanie Davis
dealer or external • Feb 10, 2026, 3:27 PM
@Ashlee O Can we only claim lines 3 & 4 please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/WO.pdf
Ashlee Olsen
processor • Feb 10, 2026, 3:54 PM
submitted PREAUTH71643
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/WO.pdf
Ashlee Olsen
processor • Feb 12, 2026, 12:28 PM
approved job 3: .5 KRV VCB please retain part for possible return or additional photos. Keystone will notify you within 48 hours of submitting your claim for disposition of the part. Model+serial #s/vendor tags from complete component/vendor markings required job 4: .5 approved to adjust door only
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/WO.pdf
Stephanie Davis
dealer or external • Feb 12, 2026, 4:43 PM
@Tessa C Approved to order the following: Line 3: radio
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/WO.pdf
Tessa Coffey
dealer or external • Feb 12, 2026, 4:55 PM
@Stephanie D ON ORDER 17739
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/WO.pdf
Tessa Coffey
dealer or external • Feb 18, 2026, 12:53 PM
@Stephanie D RADIO IS HERE. THIS ONE IS GOOD TO GO S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/WO.pdf
Stephanie Davis
dealer or external • Mar 10, 2026, 4:46 PM
@Ashlee O I have a part that needs to be returned, I am having issues finding where I can get this on Keystone. Can you please help me on this?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/PA.pdf
Ashlee Olsen
processor • Mar 10, 2026, 4:52 PM
Hey Stephanie, I believe we have to submit the claim first, then they will put the request out with the printable tag
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/PA.pdf
Stephanie Davis
dealer or external • Mar 10, 2026, 4:53 PM
Ok, thank goodness for you! I will complete this tomorrow!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/PA.pdf
Ashlee Olsen
processor • Mar 11, 2026, 11:36 AM
submitted CLAIM81599
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 17, 2026, 4:42 PM
@Stephanie D WO26524 Keystone feedback: 3/12/2026,02:30:00 pm,millr: Please provide photos of the defective radio uninstalled showing the model and the serial number. You may need to remove the face to find it.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 18, 2026, 11:53 AM
Photo's added to Keystone
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/COMPLETED WO.pdf
Ashlee Olsen
processor • Apr 14, 2026, 12:16 PM
paid $259.66 check #1588300
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26524/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Apr 27, 2026, 12:20 PM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Keystone 2026/26524,26606,26281,26818,26739,26715,26679,26889 PD CHECK.pdf
Processed summary
26524
TRI 1202 • Ashlee • keystone
Heat 16 • comments 14 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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