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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.3h freshness
537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26513 • TRI 1202.
Stephanie Davis
dealer or external • Jan 6, 2026, 11:54 AM
@Stephanie K @Ashlee O, we are claiming the following lines. 1,5,6,7,5,3,10 and 11, thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/WO.pdf
Stephanie Kendziorski
processor • Jan 6, 2026, 1:03 PM
I have this one in as a draft, KS625226. It's giving me an error. Can you give me a call when you get a chance? 989-415-3834. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/WO.pdf
Stephanie Kendziorski
processor • Jan 6, 2026, 1:03 PM
I have this one in as a draft, KZ625226. It's giving me an error. Can you give me a call when you get a chance? 989-415-3834. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/WO.pdf
Stephanie Kendziorski
processor • Jan 8, 2026, 11:47 AM
@Stephanie D Job 1 denied - within manufacturing standard - these are not heat pump units. If they are not getting heat in bedroom at the floor vents please check the ducting and furnace. Job 5 approved .1 job 6 approved .1 Job 7 denied - within manufacturing standard Job 8 denied - maintenance Job 9 approved .1 Job 10 approved .5 Job 11 approved .3
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/WO.pdf
Stephanie Davis
dealer or external • Jan 8, 2026, 1:19 PM
@Tessa C Approved to order the following. Line 5: Foam grip handle (this can be one off the shelf here, you may like to pull it and put a name on it in the SO area! :) Line 6: Floor vent Line 10: black water drain handle and cable
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/WO.pdf
Tessa Coffey
dealer or external • Jan 8, 2026, 3:04 PM
@Stephanie D on order 17661
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/WO.pdf
Tessa Coffey
dealer or external • Jan 13, 2026, 2:16 PM
@Stephanie D all parts are here. just waiting on invoice from KZ
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/WO.pdf
Tessa Coffey
dealer or external • Jan 13, 2026, 2:21 PM
@Stephanie D all parts are here. just waiting on invoice from KZ (moved it to s/o su no more room in s/o a-f)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/WO.pdf
Tessa Coffey
dealer or external • Jan 14, 2026, 10:18 AM
@Stephanie D good to go on this one
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/WO.pdf
Ashlee Olsen
processor • Jan 27, 2026, 11:47 AM
submitted C#KZ625226
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/COMPLETED WO.pdf
Ashlee Olsen
processor • Jan 27, 2026, 1:51 PM
@Stephanie D just FYI: 1/27/26 Dealer changed KZ part pricing from what was shown on their invoice. Corrected part cost to match KZs invoice. AU paid $ 272.55 1/27
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jan 28, 2026, 11:26 AM
Thank you :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26513/COMPLETED WO.pdf
Processed summary
26513
TRI 1202 • Ashlee • nucamp
Heat 16 • comments 12 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Stephanie Davis
Thank you :)
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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