iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26500 • TRI 1202.
Ashlee Olsen
processor • Jan 12, 2026, 3:13 PM
submitted PA#2548176
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Ashlee Olsen
processor • Jan 12, 2026, 3:57 PM
@Stephanie D WO 26500 FR feedback: job 2: 01/12/2026jherrera@forestriverinc.comhello, our vendor is replacing all cab doors in the unit at no charge, can you please confirm that this is the correct amount of doors in the unit F100683585 14.5 X 32.5 CAB DOOR - HUNTER GREEN - 2 F100683640 6 5/8 X 13 DRAWER - HUNTER GREEN - 3 F100683569 17 X 14 CAB DOOR - HUNTER GREEN - 2 F100683559 13 X 19 CAB DOOR - HUNTER GREEN - 1 job 6 hello, can you show us a photo of the tag?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Stephanie Davis
dealer or external • Jan 19, 2026, 2:15 PM
Ashlee, I printed the info on the cabinets, the tech confirmed these are all correct in size and quantity. I also added a photo with the water heater tag. This tag is covered from the way it was installed from factory. To get the complete tag we need to remove the WH, that will be labor time if they need that done!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Ashlee Olsen
processor • Jan 19, 2026, 3:02 PM
Info added to FR. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Ashlee Olsen
processor • Jan 23, 2026, 5:40 PM
Feedback01/23/2026ahalsey@forestriverinc.comHello, this message is to alert you that Forest River is currently reviewing your request with the Vendor. The contact on the claim has been included in the email to the vendor. Also, please refrain from submitting an order for this repair until the authorization is complete. Please be sure to read the feedback notes upon receiving Authorization for additional details. We will update the line once we receive their response. Thank you.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Ashlee Olsen
processor • Jan 26, 2026, 2:05 PM
@Cole P @Stephanie D WO 26500 approved can you get me a picture showing hinge replacement for doors F100683569 please? job 2 3.2 Authorized01/26/2026ahalsey@forestriverinc.comHello there, The requested repair has been authorized by Forest River and the Vendor for 3.2 hr. Our parts team will order the parts for you.FeedbackFeedback01/26/2026ahalsey@forestriverinc.comF100683569 17 X 14 CAB DOOR - HUNTER GREEN - 2 **Please provide a photo showing hinge placement for doors F100683569** job 4 .1 authorized to replace switch job 5 .2 job 6 .75 authorized to replace bypass job 7 .2 job 8 .3 authorized to replace switch
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Stephanie Davis
dealer or external • Jan 27, 2026, 9:26 AM
@Cole P I have ask JPS to get required photos of the hinges.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Stephanie Davis
dealer or external • Jan 27, 2026, 9:38 AM
@Tessa C Approved to order the following parts. Line 2: If you could verify the cabinet doors are being ordered from Forest Rivers part dept? Line 4: Switch for porch light on panel Line 5: slam latch for compartment door Line 6: By-pass valve Line 8: Switch for front cap light on the panel. There are photos of all these on the claim and folder!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Stephanie Davis
dealer or external • Jan 27, 2026, 10:02 AM
@Ashlee O I have attached photos of the hinges for line 2. I was not exactly sure what part number goes to what side. :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Tessa Coffey
dealer or external • Jan 27, 2026, 10:46 AM
@Stephanie D reached out to forest river to get part info on the parts i couldnt find
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Ashlee Olsen
processor • Jan 27, 2026, 11:31 AM
Photo's added to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Tessa Coffey
dealer or external • Jan 27, 2026, 4:08 PM
@Stephanie D ON ORDER 17692
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Ashlee Olsen
processor • Jan 28, 2026, 5:13 PM
Authorized01/28/2026ahalsey@forestriverinc.comThank you our parts team will put the order in for the door.s
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Stephanie Davis
dealer or external • Jan 30, 2026, 8:56 AM
@Tessa C please see the above about the parts that have been on order from FR.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Tessa Coffey
dealer or external • Jan 30, 2026, 9:16 AM
@Stephanie D on S5427549
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Ashlee Olsen
processor • Feb 3, 2026, 11:46 AM
@Stephanie D FYI
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/parts shipping.pdf
Stephanie Davis
dealer or external • Feb 6, 2026, 8:58 AM
Thank you for the update! @Tessa C these are the green cabinet doors!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/parts shipping.pdf
Tessa Coffey
dealer or external • Feb 6, 2026, 12:25 PM
@Stephanie D ALL PARTS HERE S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Tessa Coffey
dealer or external • Feb 18, 2026, 12:58 PM
@Stephanie D CABINETS SENT AT NO COST CAME IN THIS AFTERNOON. NOW ALL PARTS ARE HERE BAY
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Stephanie Davis
dealer or external • Feb 19, 2026, 10:44 AM
@Tessa C I have attached photos of the parts that were sent for lines 6. This is the wrong part and will not hook up as the original part did. Joe said this is called a 3-way swivel valve. I will help any way I can on this!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Stephanie Davis
dealer or external • Feb 19, 2026, 10:53 AM
@Tessa C @Cole P is soooooo happy to have helped you and found the part. Forest Rivers part number is: F100040650 manufacture part number 14080. I also took a snip it of the screen so you will see how he found it. :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/line 6 valve number.jpg
Stephanie Davis
dealer or external • Feb 19, 2026, 10:54 AM
@Tessa C here is the way he found it!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/line 6 correct part needed .png
Stephanie Davis
dealer or external • Feb 19, 2026, 11:22 AM
@Ashlee O On line 4 can we please ask for .50 labor. We received the complete panel not just the switch. Tech will need to rewire the other switches for the new panel to work. The original switches have more prongs on the back than the one they sent. This will require more than just changing the one switch out on the panel. So, we need to remove current panel, rewire switches to new panel, install new panel and test. I have added some photos to show what they sent.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Tessa Coffey
dealer or external • Feb 19, 2026, 11:26 AM
@Stephanie D ON ORDER 17758
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/line 6 correct part needed .png
Ashlee Olsen
processor • Feb 19, 2026, 2:46 PM
You got it, email sent to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Tessa Coffey
dealer or external • Feb 25, 2026, 10:28 AM
@Stephanie D parts update. correct valve has been invoiced, should see it soon
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Tessa Coffey
dealer or external • Feb 25, 2026, 2:03 PM
@Stephanie D CORRECT VALVE IS HERE S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Stephanie Davis
dealer or external • Feb 26, 2026, 10:42 AM
In service folder for repair
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf
Ashlee Olsen
processor • Mar 2, 2026, 12:01 PM
@Stephanie D Hey! I just want to confirm, the parts total for the cabinets on job 2 is the 30% markup, correct?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 11, 2026, 11:46 AM
submitted C#2548176
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 24, 2026, 1:29 PM
paid $962.47 3/17 check #3124374
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/COMPLETED WO.pdf
Processed summary
26500
TRI 1202 • Ashlee • nucamp
Heat 33 • comments 31 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $962.47 3/17 check #3124374
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops