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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26448 • TRI 1202.
Ashlee Olsen
processor • Dec 2, 2025, 4:06 PM
submitted PA#KZ623499
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/WO.pdf
Ashlee Olsen
processor • Dec 2, 2025, 4:57 PM
approved .2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/WO.pdf
Stephanie Davis
dealer or external • Dec 3, 2025, 10:53 AM
@Tessa C Approved to order stile insert for line 1. This is a very slim black insert that goes on the fascia slide. This unit does leave today. It was on the inside of the building if you want to look at it.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/WO.pdf
Tessa Coffey
dealer or external • Dec 3, 2025, 10:55 AM
@Stephanie D I will go ahead and look up this part. I was told to hold off on ordering parts
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/WO.pdf
Stephanie Davis
dealer or external • Dec 3, 2025, 11:00 AM
Thank you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/WO.pdf
Tessa Coffey
dealer or external • Dec 4, 2025, 9:36 AM
@Stephanie D couldn't find that small trim piece. reached out to kz to get info
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/WO.pdf
Tessa Coffey
dealer or external • Dec 16, 2025, 2:33 PM
@Stephanie D Got in touch with Karin and we have to get the whole stile piece. we cant get just the trim
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/WO.pdf
Tessa Coffey
dealer or external • Dec 16, 2025, 2:42 PM
@Stephanie D on order 17612
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/WO.pdf
Tessa Coffey
dealer or external • Jan 6, 2026, 11:04 AM
@Stephanie D trim piece is here. opened up and checked for damage. looks good. just waiting on invoice from KZ
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/WO.pdf
Tessa Coffey
dealer or external • Jan 13, 2026, 9:53 AM
@Stephanie D good to go on this one
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/WO.pdf
Ashlee Olsen
processor • Jan 22, 2026, 3:22 PM
submitted C#KZ623499
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/COMPLETED WO.pdf
Ashlee Olsen
processor • Jan 23, 2026, 12:00 PM
Paid $105.54 1/22 Corrected part cost to match KZ's invoice
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26448/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Mar 2, 2026, 11:32 AM
@Stephanie D I think you may have gotten paid twice for claim KZ622268 work order 26372. I also show this paid on check 844667 for $324.94. It was the same check that they debited you the $151 dollars, so I am not sure if you truly got paid double or if this is just a fluke with them having the error showing the debit on the other claim. @Ashlee O
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026/26448,26077,26070,26513,26372,26095,26430 PAID CHECK.pdf
Stephanie Davis
dealer or external • Mar 2, 2026, 4:45 PM
@Stephanie K This one is a little tricky! I should have emailed you and I am sorry I didn't. They sent us checks with a positive and a negative messing us all up in G@. So, Emily had me contact them and cancel all checks to the claim and print 1 correct, that is check 846072!
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026/26448,26077,26070,26513,26372,26095,26430 PAID CHECK.pdf
Processed summary
26448
TRI 1202 • Ashlee • unknown
Heat 16 • comments 14 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Stephanie Davis
@Stephanie K This one is a little tricky! I should have emailed you and I am sorry I didn't. They sent us checks with a positive and a negative messing us all up in G@. So, Emily had me contact them and cancel all checks
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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