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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,738
Claim threads with processed comment intelligence attached.
Active last 7d
190
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,224
Claims carrying approval-related conversation signals.
Denial / labor threads
1,686
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26442 • TRI 1202.
Chris Lehnert
dealer or external • Dec 3, 2025, 4:21 PM
@Tessa C hey i need a price and a part# for a ge a/c and then the customer found more broken trim when they picked up the unit
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Tessa Coffey
dealer or external • Dec 3, 2025, 4:43 PM
@Chris L 08-9419 $171.99...STILL WORKING ON THE TRIM
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Tessa Coffey
dealer or external • Dec 4, 2025, 10:03 AM
@Chris L having to reach out to GE and get info on a/c cole said they discontinued a bunch of these. the trim piece are F100221851 $19.99 each F100223756 $27.99 each
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Chris Lehnert
dealer or external • Dec 4, 2025, 10:21 AM
@Tessa C got it
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Tessa Coffey
dealer or external • Dec 4, 2025, 11:32 AM
@Chris L having to reach out to GE and get info on a/c cole said they discontinued a bunch of these. the trim piece are F100221851 $19.99 each F100223756 $27.99 each got transferred 4 times at GE, left a message with Worth to call me back on the ac
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Tessa Coffey
dealer or external • Dec 4, 2025, 4:33 PM
@Chris L on ge website RGREC3A $119.99 RGRWT2 $79.99 NTP 08-8844 $946.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Chris Lehnert
dealer or external • Dec 9, 2025, 1:21 PM
@Tessa C hey i was wondering if you could get me a price and part number for the original a/c just because they don't pay for new/upgraded items so the thermostat and the control box will not be covered so I'm hoping that the old a/c by itself will be close to the cost of the whole kit
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Tessa Coffey
dealer or external • Dec 9, 2025, 2:37 PM
@Chris L got it added to the file
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Chris Lehnert
dealer or external • Dec 10, 2025, 11:38 AM
@Tessa C HEY i got the approval from the ext warranty to order this a/c
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Tessa Coffey
dealer or external • Dec 10, 2025, 12:00 PM
@Chris L am i getting the plug and play one?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Chris Lehnert
dealer or external • Dec 10, 2025, 12:16 PM
@Tessa C I would just to make things easier
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Tessa Coffey
dealer or external • Dec 10, 2025, 12:47 PM
@Chris L on order 17604
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26442/IMG_2783.jpg
Processed summary
26442
TRI 1202 • Ashlee • unknown
Heat 12 • comments 12 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Chris L on order 17604
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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