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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,738
Claim threads with processed comment intelligence attached.
Active last 7d
190
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,224
Claims carrying approval-related conversation signals.
Denial / labor threads
1,686
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26439 • TRI 1202.
Cole Perkins
dealer or external • Dec 1, 2025, 10:57 AM
@Tessa C @Chris L this customer has ext warranty we need pricing on actuator and need to dispatch work customer does not want to do until he gets a quote
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26439/wo 26439.pdf
Tessa Coffey
dealer or external • Dec 2, 2025, 10:44 AM
@Cole P 04-6994 $1626.99 please verify that this is correct
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26439/wo 26439.pdf
Cole Perkins
dealer or external • Dec 2, 2025, 11:29 AM
@Chris L this looks right, if we get approvals we can get through meyer
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26439/wo 26439.pdf
Stephanie Davis
dealer or external • Dec 9, 2025, 10:28 AM
@Tessa C We are only claiming line 1 with LCI. I have attached a copy of the invoice when the customers bought it and we installed.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26439/WO FOR LCI WARRANTY.pdf
Ashlee Olsen
processor • Dec 9, 2025, 3:52 PM
@Stephanie D I am not seeing the invoice in this folder, can you upload it again please?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26439/WO FOR LCI WARRANTY.pdf
Stephanie Davis
dealer or external • Dec 10, 2025, 8:47 AM
@Ashlee O I should have been clearer, sorry. I attached the customers WO where it was installed and that should be the purchase date for the failed part.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26439/WO FOR LCI WARRANTY.pdf
Ashlee Olsen
processor • Dec 10, 2025, 11:21 AM
Ok, no problem. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26439/WO FOR LCI WARRANTY.pdf
Ashlee Olsen
processor • Dec 10, 2025, 11:22 AM
submitted PA Case#6434811
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26439/WO FOR LCI WARRANTY.pdf
Ashlee Olsen
processor • Dec 11, 2025, 1:35 PM
@Stephanie D LCI has denied this: Thank you for reaching out regarding this unit. From our records it shows this unit was purchased on 11/21/20 which means the warranty would have expired on 11/21/21. Please let us know if you have any further questions. Thank you. 
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26439/WO FOR LCI WARRANTY.pdf
Stephanie Davis
dealer or external • Dec 11, 2025, 3:49 PM
@Chris L This was denied
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26439/WO FOR LCI WARRANTY.pdf
Chris Lehnert
dealer or external • Dec 17, 2025, 12:28 PM
@Tessa C HEY i got the approval through the ext warranty and cole said to order this from meyers is a lot cheaper
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26439/wo 26439.pdf
Tessa Coffey
dealer or external • Dec 17, 2025, 12:51 PM
@Chris L ON ORDER 17616
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26439/wo 26439.pdf
Tessa Coffey
dealer or external • Dec 18, 2025, 11:16 AM
@Chris L PART HERE IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26439/wo 26439.pdf
Chris Lehnert
dealer or external • Dec 18, 2025, 11:21 AM
GOT IT
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26439/wo 26439.pdf
Chris Lehnert
dealer or external • Dec 18, 2025, 11:21 AM
@Tessa C GOT IT
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26439/wo 26439.pdf
Processed summary
26439
TRI 1202 • Ashlee • forest-river
Heat 17 • comments 15 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Chris Lehnert
@Tessa C GOT IT
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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