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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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217
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Focused evidence thread

Thread evidence for 26429 • TRI 1202.
Ashlee Olsen
processor • Dec 10, 2025, 4:09 PM
@Stephanie D WO 26429, do you need job 4 claimed? There's labor time on the line, so I wanted to double check. Thank you!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Ashlee Olsen
processor • Dec 10, 2025, 4:19 PM
Draft saved PREAUTH51960
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Stephanie Davis
dealer or external • Dec 11, 2025, 9:38 AM
Yes, please. :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Ashlee Olsen
processor • Dec 11, 2025, 1:50 PM
submitted PREAUTH51960
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Ashlee Olsen
processor • Dec 16, 2025, 11:33 AM
sent an email asking for an update
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Ashlee Olsen
processor • Dec 16, 2025, 4:02 PM
approved job 2 .5 job 3 denied KRV-excluded from limited warranty, routine maintenance includes without limitation, caulking, re-caulking, and waxing of the body of the recreational vehicle, tightening screws, brake squeak/lock-up/adjustment, latches, locks, combustion systems, changing fuses, or lightbulbs, maintaining the air conditioning and heating systems. job 4 2 Approved to do perimeter cut, replace screws and secure/please obtain sublet estimate for repair of lino job 6 .3 job 7 .3 job 10 .1 job 11 .5
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Stephanie Davis
dealer or external • Dec 17, 2025, 10:07 AM
@Ashlee O Can we please go back on line 3? The drawer guide failed due to the factory did not install the correct number of screws. This is from poor workmanship at build.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Stephanie Davis
dealer or external • Dec 17, 2025, 10:13 AM
@Tessa C Approved to order the following, Line 3: Shower handle fixture Line 6: 16" soft close drawer guide (you may have to order 2 pieces on this. It has one that attaches to the drawer itself and one on the cabinet. sometimes they don't tell you this, which you maybe already aware!) Line 11: Drawer guide on both drawer's total of 4 guides. Jayson was the tech, and I don't have any measurements on these.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Ashlee Olsen
processor • Dec 17, 2025, 11:26 AM
I'm happy to go back to Keystone on this one, what job are you talking about though? Job 3 is the shower handle.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Stephanie Davis
dealer or external • Dec 17, 2025, 11:42 AM
Shew girl that is exactly what I get for talking to coworkers and typing to! At first, I thought they had denied the drawer guides, I was worked up!! I am so thankful for YOU! Yes, line 3 shower handle. This is faucet will not tighten. tech attempted to tighten faucet to spacer, and this did not work. Tech just stated the handle could be defective.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Stephanie Davis
dealer or external • Dec 17, 2025, 11:44 AM
@Tessa C Please hold on Line 3 shower handle fixture, all other parts you can move forward with. This was a mistake on my part, sorry.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Ashlee Olsen
processor • Dec 17, 2025, 11:46 AM
Haha, ok, I'm glad I double checked! Email sent asking about the shower handle
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Ashlee Olsen
processor • Dec 17, 2025, 2:35 PM
@Stephanie D You've been approved .1 on job 3
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Stephanie Davis
dealer or external • Dec 17, 2025, 2:38 PM
@Cole P .10?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Tessa Coffey
dealer or external • Dec 17, 2025, 2:59 PM
@Stephanie D on order 17620
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Cole Perkins
dealer or external • Dec 18, 2025, 9:36 AM
the faucet handle replacement is .5 in keystones flat rate I emailed the code to stephanie and she can add it on here
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Stephanie Davis
dealer or external • Dec 18, 2025, 11:46 AM
@Ashlee O I have attached a snip it of the flat rate on Keystone for changing a shower faucet. If you will see why they cut us.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Ashlee Olsen
processor • Dec 18, 2025, 12:10 PM
Yep for sure! Email sent to Keystone
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Tessa Coffey
dealer or external • Dec 23, 2025, 9:24 AM
@Stephanie D DRAWER GUIDES HERE S/O S-Z
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Stephanie Davis
dealer or external • Dec 23, 2025, 12:34 PM
@Tessa C Approved to order shower handle fixture. Photos are on the claim and in folder.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Tessa Coffey
dealer or external • Dec 23, 2025, 12:44 PM
@Stephanie D ON ORDER 17636
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Tessa Coffey
dealer or external • Dec 30, 2025, 10:08 AM
@Stephanie D all parts here now
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Ashlee Olsen
processor • Jan 14, 2026, 11:18 AM
submitted CLAIM60743
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/COMPLETED WO.pdf
Ashlee Olsen
processor • Jan 15, 2026, 12:15 PM
@Stephanie D WO 26429 Keystone feedback: 1/14/2026,01:41:14 pm,millr: To determine if part return is required, please provide photos showing the complete defective drawer guides uninstalled including any vendor markings/etchings (located on the inner track when completely open). If claiming more than 1, please include photo showing all the defective parts together for quantity verification.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/COMPLETED WO.pdf
Cole Perkins
dealer or external • Jan 22, 2026, 3:00 PM
@Tessa C we need a slide topper for this unit on my estimate
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Tessa Coffey
dealer or external • Jan 22, 2026, 3:20 PM
@Cole P on order 17677
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/WO.pdf
Ashlee Olsen
processor • Jan 28, 2026, 11:50 AM
@Stephanie D WO 26429 Keystone feedback: Pending part return for the faucet
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jan 30, 2026, 11:44 AM
@Chris L I have this on JCS's board for the part. I couldn't get the door open!!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Feb 4, 2026, 9:25 AM
@Ashlee O I am attaching proof the UPS label on Keystone for this part will not print. I am going to try again later in the day to see if it will work then. If not, I will let you know and we may have to reach out.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 6, 2026, 2:31 PM
@Stephanie D Hey! Just wanted to check on this one, were you able to get the part sent back? Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/RETURN TAG WILL NOT PRINT.PNG
Stephanie Davis
dealer or external • Feb 6, 2026, 2:37 PM
No, I just tried again and got the same message. Can we please reach out at this point? :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/RETURN TAG WILL NOT PRINT.PNG
Ashlee Olsen
processor • Feb 6, 2026, 4:07 PM
C3903959
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 6, 2026, 4:10 PM
Yep, you got it. Email sent!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/RETURN TAG WILL NOT PRINT.PNG
Ashlee Olsen
processor • Feb 9, 2026, 1:45 PM
@Stephanie D Keystone's response: This normally indicates a UPS issue. Please try again to print the label today and see if you get the same error message. if so, please let me know.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Feb 9, 2026, 2:40 PM
It worked today and I have the tracking attached in the folder. This part will leave tomorrow.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 26, 2026, 12:03 PM
paid $638.53 check #1581493 requested photos not provided, job 6/11 denied
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/COMPLETED WO.pdf
Processed summary
26429
TRI 1202 • Ashlee • unknown
Heat 38 • comments 36 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $638.53 check #1581493 requested photos not provided, job 6/11 denied
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

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