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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26415 • TRI 1202.
Ashlee Olsen
processor • Nov 20, 2025, 3:38 PM
submitted PA#KZ622858
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/WO.pdf
Ashlee Olsen
processor • Nov 26, 2025, 4:52 PM
sent email asking for an update
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/WO.pdf
Ashlee Olsen
processor • Dec 1, 2025, 11:14 AM
approved 1 *VCB EF 12-1 Case Number: 6402248 VIN: S4096935 Lippert will authorize one new entry door and 1 hour of labor.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/WO.pdf
Stephanie Davis
dealer or external • Dec 1, 2025, 11:39 AM
@Tessa C Approved to order: Line 1: Entry door (LCI case number 6402248)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/WO.pdf
Tessa Coffey
dealer or external • Dec 2, 2025, 9:42 AM
@Stephanie D ON ORDER 17591
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/WO.pdf
Tessa Coffey
dealer or external • Jan 17, 2026, 9:29 AM
@Stephanie D reached out to get eta on order
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/WO.pdf
Stephanie Davis
dealer or external • Jan 20, 2026, 12:53 PM
Thank you, he called today for an update
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/WO.pdf
Tessa Coffey
dealer or external • Jan 21, 2026, 12:13 PM
@Stephanie D eta from kz was suppose to be 1/13/26
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/WO.pdf
Tessa Coffey
dealer or external • Jan 22, 2026, 10:36 AM
@Stephanie D DOOR IS HERE. REACHED OUT TO KZ TO GET INVOICE. WE INSPECTED DOOR AS SOON AS IT CAME IN. NO DAMAGE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/WO.pdf
Stephanie Davis
dealer or external • Jan 28, 2026, 11:39 AM
Job is completed, let me know when the invoice is available please
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/WO.pdf
Tessa Coffey
dealer or external • Jan 28, 2026, 11:47 AM
@Stephanie D got it. Went ahead and put it on work order for you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/WO.pdf
Ashlee Olsen
processor • Jan 28, 2026, 4:46 PM
submitted C#KZ622858
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 4, 2026, 4:17 PM
paid $1001.36 2/4 @Stephanie D Got this feedback again, let me know if I need to go back to them. Thanks! Dealer marked up the part cost from what is shown on their KZ invoice. @Stephanie D
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26415/COMPLETED WO.pdf
Processed summary
26415
TRI 1202 • Ashlee • k-z-rv
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1001.36 2/4 @Stephanie D Got this feedback again, let me know if I need to go back to them. Thanks! Dealer marked up the part cost from what is shown on their KZ invoice. @Stephanie D
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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