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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26414 • TRI 1202.
Ashlee Olsen
processor • Nov 20, 2025, 2:15 PM
submitted PA#KZ622837
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Ashlee Olsen
processor • Nov 20, 2025, 2:42 PM
@Stephanie D WO 26414 KZRV feedback: Please attach a picture of the jack in question and the switch
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Ashlee Olsen
processor • Nov 20, 2025, 5:36 PM
Photo's added to PA
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Ashlee Olsen
processor • Nov 24, 2025, 12:51 PM
@Stephanie D KZRV feedback: Please get me a picture of the serial number on the jack. This is located in the middle of the label.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Stephanie Davis
dealer or external • Nov 24, 2025, 2:40 PM
I have contacted the customer.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Ashlee Olsen
processor • Dec 8, 2025, 11:10 AM
@Stephanie D Second attempt requested for this info: Please get me a picture of the serial number on the jack. This is located in the middle of the label.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Stephanie Davis
dealer or external • Dec 8, 2025, 2:34 PM
I finally got to speak with Mr. Broyles: he would send the required photos today or tomorrow. As soon as I receive them, I will get them attached. :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Stephanie Davis
dealer or external • Dec 10, 2025, 8:53 AM
@Ashlee O I finally got the customer to send me the photos and this jack does not have a mod/ser number label on the jack.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Ashlee Olsen
processor • Dec 10, 2025, 11:29 AM
Thanks! Photo's added to KZ
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Ashlee Olsen
processor • Dec 10, 2025, 12:24 PM
@Stephanie D EF 12-10 Please reach out to the customer and let them know that we need a picture of the label that is orange black and white. Make sure the tag is readable.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Stephanie Davis
dealer or external • Dec 11, 2025, 9:15 AM
@Ashlee O I am sure I have made a mistake on the first 2 photo of the jack. The photos with the orange sticker down the front are not correct for this unit. I got with @Cole P and he confirmed those photos (with orange label) must have been attached to the WO by mistake. So, with this said, the correct jack photos for this claim are the ones attached from the customer. The photos with no tag down the front. Let me know what is best to help get this mess fixed. I am so sorry!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Ashlee Olsen
processor • Dec 11, 2025, 1:49 PM
Thanks Stephanie, I did attach the two customer photo's you sent yesterday, KZ is asking for you to reach out to the customer and let them know they need a READABLE picture of the label that is orange, black, and white. Do you think they'll be able to get those?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Stephanie Davis
dealer or external • Dec 12, 2025, 9:16 AM
@Ashlee O Thank you, according to the customer this jack does not have a tag. I was not seeing one either on the front. If they are needing more info I am working with @Chris L to get a tech out to the customer and get better overall photos.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Ashlee Olsen
processor • Dec 15, 2025, 4:45 PM
@Stephanie D WO26414 KZRV feedback: EF 12-15 Please see the attachments. I have added a picture with the label circled in blue so that you know what is needed to complete the claim. Without this I can't submit to the vendor. There is a white section in this label with a clear serial number. I have to have that to complete the claim. I added the photo attached to this folder
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Stephanie Davis
dealer or external • Dec 16, 2025, 9:55 AM
@Cole P @Chris L Could we possibly go out to the customers and get all required photos tomorrow? We are going to Greeneville and that will be as close as we are going to be for some time to the customer.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Stephanie Davis
dealer or external • Dec 19, 2025, 10:01 AM
@Ashlee O I have attached 2 videos of the jack. We sent a tech out to the customer yesterday and there is no tag on this jack. The tech got videos to show there is no tag on the jack.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Ashlee Olsen
processor • Dec 19, 2025, 11:19 AM
Notes made in KZRV and videos uploaded. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Ashlee Olsen
processor • Dec 19, 2025, 2:09 PM
@Stephanie D approved .3*VCB EF 12-19 ***Part pricing is subject to change and figured at final***
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Stephanie Davis
dealer or external • Dec 22, 2025, 10:40 AM
@Tessa C Approved to order a front jack for this unit. This one does not have tags on it to go off of.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Tessa Coffey
dealer or external • Dec 23, 2025, 10:52 AM
@Stephanie D ON ORDER 17633
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Tessa Coffey
dealer or external • Jan 6, 2026, 11:23 AM
@Stephanie D jack here in the bay
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/WO.pdf
Ashlee Olsen
processor • Feb 9, 2026, 4:10 PM
submitted C#KZ622837
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 10, 2026, 1:39 PM
paid $225.70 2/9/2026 @Stephanie D Will you look at your parts totals, KZ paid $156.38 for the jack, so I want to make sure I don't need to go back to them on this one. Thank you! KZ feedback: Corrected part cost to match KZ's invoice
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Feb 10, 2026, 2:01 PM
@Ashlee O I have attached a copy of the PO from them with this customer vin num on the part order. I still maybe off a couple dollars from the purchase price, but they are only allowing about a 15% markup. I could be wrong, but we paid 132.78 and a 30 % markup should be more! Let me know if I am seeing that correct please.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 24, 2026, 2:33 PM
@Stephanie D I apologize, for some reason I never got this notification. I am shooting an email over to KZ because I believe you're right!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26414/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Feb 27, 2026, 9:48 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026/26414 PAID CHECK.pdf
Processed summary
26414
TRI 1202 • Ashlee • unknown
Heat 28 • comments 26 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
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Waiting on processor

No processor-blocked claims
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Ready to close

No ready-to-close claims
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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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