iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.3h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 10 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26400 • TRI 1202.
Cole Perkins
dealer or external • Nov 18, 2025, 3:59 PM
@Tessa C need pricing on new ladder
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26400/wo 26400.pdf
Tessa Coffey
dealer or external • Nov 19, 2025, 12:44 PM
@Cole P 11076 $164.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26400/wo 26400.pdf
Chris Lehnert
dealer or external • Nov 20, 2025, 12:49 PM
@Tessa C hey we got the deposit for this ladder so we are good to order he also asked if there was any kind of eta, he wants to pick it up next Wednesday but will bring it back after trip unless we can get it done before he leaves lol
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26400/wo 26400.pdf
Tessa Coffey
dealer or external • Nov 20, 2025, 12:56 PM
*
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26400/wo 26400.pdf
Tessa Coffey
dealer or external • Nov 20, 2025, 1:51 PM
@Chris L ON ORDER 17573
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26400/wo 26400.pdf
Tessa Coffey
dealer or external • Nov 21, 2025, 1:44 PM
@Cole P alliance said the shipping would be $410 and wanted to know if we wanted to proceed with the order. Proceed with the order?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26400/wo 26400.pdf
Chris Lehnert
dealer or external • Nov 21, 2025, 1:52 PM
@Tessa C uhhhh can we find that cheaper somewhere else that 3 times the ladder price lol
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26400/wo 26400.pdf
Tessa Coffey
dealer or external • Nov 21, 2025, 2:20 PM
@Chris L FOUND THIS ON NTP 05-0047 $357.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26400/wo 26400.pdf
Tessa Coffey
dealer or external • Nov 21, 2025, 3:39 PM
@Chris L got with Cole on the ladder, he said to go with the manufacturer. Do you need to talk to customer or want me to go ahead and order this since its the one we quoted him?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26400/wo 26400.pdf
Chris Lehnert
dealer or external • Nov 22, 2025, 12:02 PM
@Tessa C let me talk to the customer
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26400/wo 26400.pdf
Processed summary
26400
TRI 1202 • Ashlee • alliance
Heat 10 • comments 10 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Chris Lehnert
@Tessa C let me talk to the customer
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 10 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops