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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26389 • TRI 1202.
Stephanie Davis
dealer or external • Dec 3, 2025, 3:07 PM
@Ashlee O Only claiming lines 2,3,5,7 and 8, please.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Ashlee Olsen
processor • Dec 3, 2025, 4:53 PM
submitted PREAUTH49405
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Ashlee Olsen
processor • Dec 9, 2025, 12:11 PM
Sent Keystone an email asking for an update
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Ashlee Olsen
processor • Dec 10, 2025, 1:26 PM
@Stephanie D WO 26389 Keystone feedback: This feedback is for jobs 2, 5, and 8 12/10/2025,12:08:04 pm,blaci: KRV-Line 1 need pictures of complete awning out front view and of complete arms. Line 3 need pictures of complete recliner. Line 5 please provide pictures showing defect.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Stephanie Davis
dealer or external • Dec 11, 2025, 9:27 AM
@Chris L I have put this back on Cory's board if he needs a job today, can we make sure this is done for me please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Chris Lehnert
dealer or external • Dec 11, 2025, 10:01 AM
*
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Ashlee Olsen
processor • Dec 11, 2025, 2:28 PM
Requested photo's added to Keystone, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Ashlee Olsen
processor • Dec 16, 2025, 11:33 AM
sent an email asking for an update
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Ashlee Olsen
processor • Dec 16, 2025, 3:55 PM
approved job 2 1 KRV approved to replace main awning arm job 3 .5 job 5 .5 KRV approved to replace handle/mechanism only job 7 .2 job 8 .5
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Stephanie Davis
dealer or external • Dec 17, 2025, 9:20 AM
@Tessa C Approved to order the following. Line 1: main awning arm Line 5: handle and mechanism for recliner Line 7: outside shower hose
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Stephanie Davis
dealer or external • Dec 17, 2025, 2:29 PM
@Ashlee O Did Dutchman happen to give a LCI case number with line 5, the recliner? @Tessa C is having issues ordering just the handle/mechanism from Keystone and I thought it would be helpful if a case number was available. :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Ashlee Olsen
processor • Dec 17, 2025, 2:43 PM
Sorry Stephanie, there's nothing noted with a case number, but I just sent them an email asking for it.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Stephanie Davis
dealer or external • Dec 18, 2025, 9:49 AM
@Tessa C Maybe we can help ya out if they have a case number!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Ashlee Olsen
processor • Dec 18, 2025, 11:17 AM
Good morning ladies, Here's Keystone's feedback: Per the write up this was not submitted to LIppert, as a mechanism is considered a replaceable part. Did someone in our parts department say the mechanism isn't available?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Stephanie Davis
dealer or external • Dec 18, 2025, 12:28 PM
@Ashlee O I spoke with @Tessa C and I believe she has this figured out, Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Tessa Coffey
dealer or external • Dec 18, 2025, 12:52 PM
@Stephanie D ON ORDER 17621
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Tessa Coffey
dealer or external • Dec 30, 2025, 10:02 AM
@Stephanie D everything here minus the awning arm
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Stephanie Davis
dealer or external • Dec 30, 2025, 3:05 PM
Thank you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Tessa Coffey
dealer or external • Jan 6, 2026, 2:04 PM
@Stephanie D AWNING ARM HERE NOW IN BAY. ALL PARTS HERE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Tessa Coffey
dealer or external • Jan 16, 2026, 9:29 AM
@Stephanie D they didnt send the mechanism for the recliner. they said the request didnt get added to the order for some reason but they will send us the missing piece we need. (spoke with Tony Chudzicki)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Tessa Coffey
dealer or external • Feb 3, 2026, 9:30 AM
@Stephanie D THIS ONE IS A SHITSHOW. THEY SENT US THE WHOLE CHAIR INSTEAD OF THE SOFA MECHANISM. IM NOT TOUCHING THIS ONE TIL I TALK TO YOU AND WE GET A PLAN TOGETHER. EMAILING TONY TO SEE WHY THEY SENT A WHOLE SOFA
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Tessa Coffey
dealer or external • Feb 4, 2026, 10:06 AM
@Stephanie D PER OUR CONVERSATION. PART IS INVENTORIED AND IN THE BAY
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/WO.pdf
Ashlee Olsen
processor • Feb 10, 2026, 2:44 PM
submitted CLAIM70854
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 26, 2026, 11:55 AM
paid $1983.75 check #1581493
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26389/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Mar 10, 2026, 10:59 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Keystone 2026/26389,26610,26429 PAID CHECK.pdf
Processed summary
26389
TRI 1202 • Ashlee • unknown
Heat 27 • comments 25 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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