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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 26386 • TRI 1202.
Stephanie Davis
dealer or external • Nov 18, 2025, 2:40 PM
@Ashlee O We are claiming lines 1-4 & 6-8 only! (1,2,3,4,6,7,8) and I am forwarding you an email that LCI sent the tech on jobs 1 and 2. Tech said job 1 and 2 go together.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Ashlee Olsen
processor • Nov 18, 2025, 3:31 PM
submitted PA#2504086
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Ashlee Olsen
processor • Nov 19, 2025, 11:30 AM
@Stephanie D WO 26386 FR feedback: job 1: 11/19/2025bvdillon@forestriverinc.comhello, can you advise if LCI has paid part and labor for this directly? If they have already given you an authorization I am a bit confused by this submission, did they request it to go through us? job 4: 11/19/2025bvdillon@forestriverinc.comHello, I am not seeing a screw in the photo, can you please provide a photo of this area from inside of the unit?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Stephanie Davis
dealer or external • Nov 19, 2025, 1:22 PM
On line 1: LCI approved the part and .50 labor. The unit is under Forest River warranty, so we filed with them. We are asking Forest River or LCI pay diagnostic time for the phone calls to Forest River and LCI.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Stephanie Davis
dealer or external • Nov 19, 2025, 1:23 PM
We are getting the photo for Line 4
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Ashlee Olsen
processor • Nov 20, 2025, 5:33 PM
Notes made and photo added to FR. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Ashlee Olsen
processor • Nov 21, 2025, 2:41 PM
@Stephanie D WO 26386 FR feedback: Job 1 11/21/2025mpegan@forestriverinc.comHello, we would be willing to cover 2 hours flat (1.50hr of diag time and the authorized 0.50hr for the unity board replacement). Please note that our tech department will know how to get around the unit a lot quicker than the vendor will, we use their parts but they do not install them in the units. Our tech support team is here to assist in getting the correct issue diagnosed, giving you the quickest repair for accurate remedy, and to support your technicians. If you are okay with the 2 hour labor coverage through Forest River please acknowledge this feedback and we will update the claim accordingly. Thank you! job 4: 11/21/2025mpegan@forestriverinc.comHello, is the screw you are mentioning the one at the bottom of the door frame where the steps are installed? This screw should not be long enough to puncture through the sidewall. Please advise, thank you.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Stephanie Davis
dealer or external • Nov 24, 2025, 10:29 AM
Good morning, We will accept line 1 for 2.0. For line 4, I don't usually change the customers incoming complaint. This customer thought only a nail/screw could cause the issue so that is what they stated at check in.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Ashlee Olsen
processor • Nov 24, 2025, 12:45 PM
Thanks Stephanie, do you know what is causing the spider crack on job 4?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Stephanie Davis
dealer or external • Nov 24, 2025, 1:02 PM
Could be a defect in the Luan or a previous repair that is cracking, I spoke with Cole and the body tech for the answers!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Ashlee Olsen
processor • Nov 25, 2025, 12:06 PM
approved job 1 2 job 3 .5 job 4 1.5 job 6 .2 job 7 .2 job 8 2.5 authorized to replace
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Stephanie Davis
dealer or external • Nov 26, 2025, 9:51 AM
@Tessa C Approved to order the following. Line 1: Unity board (P/N: 2023018428, was sent from LCI. This email is attached to the folder if you would like to review it.) Line 3: Vacuum breaker (under bathroom sink) Line 6: Shore power inlet Line 7: Foam grip handle Line 8: bathroom countertop
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Tessa Coffey
dealer or external • Nov 26, 2025, 2:03 PM
@Stephanie D had to get vacuum breaker number.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Tessa Coffey
dealer or external • Nov 26, 2025, 3:17 PM
@Stephanie D ON ORDER 17583
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Tessa Coffey
dealer or external • Dec 4, 2025, 12:50 PM
@Stephanie D PARTS HERE. JUST WAITING ON COUNTER TOP. SHIPPED SEPARATE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Tessa Coffey
dealer or external • Dec 16, 2025, 10:59 AM
@Stephanie D counter top is here (in bay)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/WO.pdf
Ashlee Olsen
processor • Jan 12, 2026, 2:36 PM
@Stephanie D WO 26386 Hey! All the parts on this completed WO are showing N/C, are all these parts no charge or do they need updated to reflect pricing? If they are n/c, can you add the 30% markup for them please? Thanks girl!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Stephanie Davis
dealer or external • Jan 13, 2026, 11:22 AM
@Ashlee O Good morning, I attached the wrong one. I have corrected it; all part cost is on there now!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Ashlee Olsen
processor • Jan 13, 2026, 11:51 AM
submitted C#2504086
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Ashlee Olsen
processor • Jan 14, 2026, 11:24 AM
@Stephanie D WO 26386 FR feedback: Feedback01/13/2026ddunithan@forestriverinc.comHello, Please advise if you have returned the part yet and if so did you return it to Lippert or Forest River. If you have not returned it yet, please return to Forest River. Thank you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Stephanie Davis
dealer or external • Jan 19, 2026, 10:05 AM
Hello Ashlee, I will get with the tech tomorrow on this part he is off today. I am not able to locate it; he is always good about keeping them I just need to locate it!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Stephanie Davis
dealer or external • Jan 21, 2026, 4:06 PM
I finally located the part, I have attached the tracking for this going back to Forest River.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Ashlee Olsen
processor • Jan 21, 2026, 4:34 PM
Thank you Stephanie, is this for both jobs 1 & 4? On 1/13 the notes were made for line 4. This was the first and only request for parts on there. 01/13/2026ddunithan@forestriverinc.comHello there – We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped. Thank you for your partnership with Rockwood & Flagstaff
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Stephanie Davis
dealer or external • Jan 22, 2026, 11:50 AM
Ashlee, yes, I have both parts from line 1 and 4 in the box. I also attached the photos of all 4 corners of the vacuum breaker that was requested as well!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Ashlee Olsen
processor • Jan 22, 2026, 12:12 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Ashlee Olsen
processor • Jan 23, 2026, 11:44 AM
@Stephanie D WO 26386 FR feedback: Feedback01/22/2026ddunithan@forestriverinc.comHello, Please providea photo of the active leak as well as the complete the vac breaker and a photo of the topside showing the vendor information Thank you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Stephanie Davis
dealer or external • Jan 23, 2026, 4:29 PM
Ashlee, it will be first of next week on this info. The tech is gone for the day.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Ashlee Olsen
processor • Feb 4, 2026, 3:55 PM
@Stephanie D We respectfully deny this repair as there has been no response to our request. Please be sure to acknowledge the denial in order to process any remaining repairs on the claim. The repair line will automatically deny after 14 days. If you are able to fulfill the original request, a new claim will be required to be submitted and reviewed. Thank you. – Rockwood & Flagstaff Claims Specialists Were you able to get this photo? I might be able to explain what's been going on there & see if they will be lenient here
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Stephanie Davis
dealer or external • Feb 5, 2026, 12:25 PM
@Ashlee O I have added 2 photos that the tech is stating it shows water on the lines below the vacuum breaker and a small bit of water coming out of the vacuum breaker itself. Unfortunately, the tech did not get anymore photos of this before the repairs were made. I can say replacing this part has fixed the issues the customer was having and no more leaks. This customer did come in, and Cole was doing his best to make the customer happy and take care of him while he waited on the unit. I am going to tag @Cole P so when he comes back maybe he can give some info to resubmit if we need to!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Ashlee Olsen
processor • Mar 4, 2026, 5:36 PM
paid $1618.19 2/17 check #3110270
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26386/completed wo.pdf
Processed summary
26386
TRI 1202 • Ashlee • forest-river
Heat 42 • comments 30 • follow-ups 4 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1618.19 2/17 check #3110270
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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