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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
540 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 27 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26384 • TRI 1202.
Chris Lehnert
dealer or external • Nov 19, 2025, 12:49 PM
@Tessa C hey i need a price and a part# for a g2 board (fire fly)
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Nov 19, 2025, 1:16 PM
@Chris L is there photos for this one?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Chris Lehnert
dealer or external • Nov 19, 2025, 1:44 PM
@Tessa C JOE would be the one to ask he did the service call not sure there's any on birdie eyes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Nov 19, 2025, 1:45 PM
*
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Nov 19, 2025, 1:46 PM
@Chris L I'll get with him tomorrow morning since hes out today
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Chris Lehnert
dealer or external • Nov 19, 2025, 1:47 PM
@Tessa C found them and added them
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Nov 19, 2025, 2:22 PM
@Chris L reaching out to forest river couldnt find it on their website
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Nov 19, 2025, 2:36 PM
@Chris L cheyanne sent me F100418612 $491.99 i def wanna make sure this is the correct part
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Chris Lehnert
dealer or external • Nov 25, 2025, 9:37 AM
@Tessa C HEY they would like a copy of the cost sheet (screen shot from forest river) please
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Nov 25, 2025, 9:51 AM
@Chris L saved it to the photos
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Chris Lehnert
dealer or external • Nov 25, 2025, 12:01 PM
@Tessa C I need one with a cost on it please
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Nov 25, 2025, 12:14 PM
@Chris L Its there now
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Chris Lehnert
dealer or external • Nov 25, 2025, 1:45 PM
@Tessa C hey i got the approval from the customer and from ext warranty to order the parts for this unit
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Nov 25, 2025, 2:03 PM
@Chris L ON ORDER 17581
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Dec 10, 2025, 12:42 PM
@Chris L part is here. I'm getting the pricing fixed since they charged us more than what they quoted me
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Dec 10, 2025, 2:03 PM
@Chris L ADDED EMAIL TO THIS THAT STATES THE PRICE INCREASE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Cole Perkins
dealer or external • Jan 7, 2026, 1:58 PM
@Tessa C @Chris L has the board arrived yet and if not is there tracking info
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Jan 7, 2026, 2:04 PM
@Cole P forgot to say parts are here on this one. I had attached the email from forest river....uh oh lol
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Jan 7, 2026, 2:16 PM
@Cole P its here in s/o s-z
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Cole Perkins
dealer or external • Mar 10, 2026, 1:33 PM
@Chris L the jacks are on this file for the warranty claim
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Chris Lehnert
dealer or external • Mar 10, 2026, 1:54 PM
@Tessa C HEY i need a price and part numbers for a front, mid and rear jack please
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Cole Perkins
dealer or external • Mar 10, 2026, 1:55 PM
FRONT LEFT
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Mar 10, 2026, 4:25 PM
@Chris L 07-6654 $917.99 X4 06-7782 $985.99 09-5843 $1014.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Chris Lehnert
dealer or external • Mar 17, 2026, 11:13 AM
@Tessa C HEY i got the approval from the ext warranty to replace both front jacks and the two middle and only one rear so only 3 of the 07-6654
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Chris Lehnert
dealer or external • Mar 17, 2026, 11:14 AM
and the new wo is 26816
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Mar 17, 2026, 11:50 AM
@Chris L on order 17829 cole said to use the one we have in stock and order two more and to order two left fronts
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Tessa Coffey
dealer or external • Mar 18, 2026, 1:25 PM
@Chris L PARTS HERE IN THE BAY
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf
Processed summary
26384
TRI 1202 • Ashlee • forest-river
Heat 27 • comments 27 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Chris L PARTS HERE IN THE BAY
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 27 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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