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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

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Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 26375 • TRI 1202.
Stephanie Davis
dealer or external • Jan 7, 2026, 10:19 AM
@Stephanie K @Ashlee O Only claiming lines 2,3, and 4 please.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Kendziorski
processor • Jan 7, 2026, 1:10 PM
Submitted PA 2543841
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Kendziorski
processor • Jan 8, 2026, 8:11 PM
@Stephanie D Job 2 approved .3 Job 3 approved 2.3 Job 4 - denied - vendor for tire has stated this is cosmetic and does not affect performance of the tire
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Kendziorski
processor • Jan 8, 2026, 8:11 PM
@Stephanie D Job 2 approved .3 Job 3 approved 2.3 Job 4 - denied - vendor for tire has stated this is cosmetic and does not affect performance of the tire
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Davis
dealer or external • Jan 9, 2026, 9:34 AM
@Stephanie K On job 4 (tire) A bulge on a tire can cause significant problems. It indicates a severe structural failure within the tire’s internal casing, which is a serious safety hazard. The bulge forms when the internal reinforcement materials, such as textile cords, break or detach, allowing air pressure to escape and causing the tire's sidewall to bulge outward. This can lead to a blowout, a sudden loss of air pressure, and loss of vehicle control, potentially causing accidents. @Chris B what do you think on this one?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Davis
dealer or external • Jan 9, 2026, 9:35 AM
@Tessa C Approved to order, Line 2: black tank flush Line 3: a gasket for the furnace (Jayson is the tech if you have questions on this one)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Kendziorski
processor • Jan 9, 2026, 9:37 AM
I do find it unusual that it would have been denied. Stephanie, I am going to upload a picture here and tag you in it. FR had asked to see the area where the bulge was occurring, and I highlighted it. I sent it over to them. I just want to confirm that I highlighted the correct area.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Kendziorski
processor • Jan 9, 2026, 9:39 AM
@Stephanie D This is the picture I sent over to them where I highlighted the area with the bulge. Did I properly document where the bulge is?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/tire bulge.png
Stephanie Davis
dealer or external • Jan 9, 2026, 9:43 AM
Yes, that is the correct area. This one stumped me too. And thank you for sending that over to them showing the bulge!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Kendziorski
processor • Jan 9, 2026, 9:45 AM
I had sent that over to them BEFORE they denied it, so I am assuming the vendor also has that photo. Let me email FR on it and put your explanation that yo provided there and see what happens.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Kendziorski
processor • Jan 9, 2026, 9:52 AM
Emailed FR about tire line, CC'd Stephanie and Ashlee on email.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Davis
dealer or external • Jan 9, 2026, 10:08 AM
Yes, this is correct
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/tire bulge.png
Stephanie Davis
dealer or external • Jan 9, 2026, 10:18 AM
@Tessa C Hold on ordering parts, Cole said we need to wait until the tire issue is resolved. :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Tessa Coffey
dealer or external • Jan 9, 2026, 10:19 AM
@Stephanie D will do
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Kendziorski
processor • Jan 9, 2026, 11:02 AM
Lionshead tire responded to the email, and is still stating that it is a cosmetic issue. I have attached the TSB they sent over here in DB. @Chris B Do you have any thoughts on this one now that we have gotten a denial on it twice?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Chris Balderrama
processor • Jan 9, 2026, 11:12 AM
It is extremely dangerous to have that bulge. Tire needs to be replaced. I would not allow the customer to take it with the bulge.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Chris Balderrama
processor • Jan 9, 2026, 11:12 AM
Cole Perkins
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Kendziorski
processor • Jan 9, 2026, 11:15 AM
@Cole P - just confirming the tag was activated. Chris' just shows up as black text, not a tag.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Davis
dealer or external • Jan 9, 2026, 11:28 AM
@Stephanie K I have completed the Lionshead form and attached it. I was wondering if we need to contact the Goodyear customer service. @Cole P please let us know what you think we should do from here; I'm at a standstill.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Chris Balderrama
processor • Jan 9, 2026, 11:30 AM
Cole Perkins
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Kendziorski
processor • Jan 9, 2026, 11:31 AM
I've got one more email over to FR. Chris had responded that since it is such a safety concern, I should tell FR that you can't release the unit to the customer and see how they approach it that way/offer any assistance. Hold until until I hear back from Latrenda.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Chris Balderrama
processor • Jan 9, 2026, 11:31 AM
My @ are not showing up. Hmmm
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Cole Perkins
dealer or external • Jan 9, 2026, 11:32 AM
The unit is in the field this was a service call but I will hold ordering parts until we sort this out
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Stephanie Kendziorski
processor • Jan 9, 2026, 11:34 AM
@Heidi H This is where I thought it was
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/LINE 4 (2.jpeg
Heidi Huntley
processor • Jan 9, 2026, 11:36 AM
I see what you mean
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/LINE 4 (2.jpeg
Ashlee Olsen
processor • Jan 16, 2026, 12:44 PM
Hi Cole, it doesn't sound like job 4 with the tire is going to go anywhere. They are sticking with this strictly being a cosmetic concern.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Cole Perkins
dealer or external • Jan 19, 2026, 9:07 AM
Would you like us to go ahead and order the parts for this one?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Ashlee Olsen
processor • Jan 19, 2026, 11:51 AM
@Cole P Good morning! Job 4 was denied via warranty. We had communications with both FR and Lionshead, so that is up to you and the customer.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Cole Perkins
dealer or external • Jan 20, 2026, 10:26 AM
@Tessa C order the parts
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Tessa Coffey
dealer or external • Jan 21, 2026, 9:57 AM
@Cole P ON ORDER 17675
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Tessa Coffey
dealer or external • Feb 6, 2026, 12:44 PM
@Cole P PARTS ARE HERE ON THIS ONE.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Cole Perkins
dealer or external • Mar 17, 2026, 2:07 PM
@Stephanie D this is the one
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/WO.pdf
Ashlee Olsen
processor • Mar 17, 2026, 4:48 PM
submitted C#2543841
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 19, 2026, 4:21 PM
@Stephanie D WO 26375 FR feedback: 03/18/2026rratliff@forestriverinc.comPictures are required for this repair. Please provide the following pictures: 1. The complete item (all sides, part removed) 2. The defect, if possible 3. Identifying marks, tags, labels, stamps - or location - or model/serial numbers
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 26, 2026, 12:43 PM
@Stephanie D I believe you billed this one out with the new labor rate, total submitted is $463.98
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 26, 2026, 12:43 PM
paid $463.98 3/24 check #3128909
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 28, 2026, 10:05 AM
Thank you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26375/COMPLETED WO.pdf
Processed summary
26375
TRI 1202 • Ashlee • nucamp
Heat 39 • comments 37 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Stephanie Davis
Thank you
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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