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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26329 • TRI 1202.
Ashlee Olsen
processor • Nov 10, 2025, 5:25 PM
submitted PA#2495733
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/WO.pdf
Ashlee Olsen
processor • Nov 12, 2025, 11:25 AM
approved job 1 5 job 2 2 job 3 2.5 11/12/2025pzilm@forestriverinc.comTime sufficent for this repair ..none painted coach ..one color of blend. job 4 .4 job 5 2 job 6 .3
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/WO.pdf
Stephanie Davis
dealer or external • Nov 13, 2025, 9:52 AM
@Tessa C Approved to order the following: Line 2: decals (this is 2 decals total) Line 5: exterior lower fascia on driver side Line 6: knobs for kitchen cabinets *This unit is in the overhang out back* :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/WO.pdf
Tessa Coffey
dealer or external • Nov 13, 2025, 10:31 AM
@Stephanie D sent Jeff an email couldnt find just the cabinet knobs....and the lower facia piece i found didnt look the same so i just wanted to verify with them to ensure i order the correct thing
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/WO.pdf
Tessa Coffey
dealer or external • Nov 13, 2025, 4:07 PM
@Stephanie D ON ORDER 17554
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/WO.pdf
Tessa Coffey
dealer or external • Dec 4, 2025, 10:37 AM
@Stephanie D all parts for this is here
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/WO.pdf
Ashlee Olsen
processor • Dec 17, 2025, 5:34 PM
submitted C#2495733
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 18, 2025, 11:30 AM
@Stephanie D WO 26329 FR feedback: Feedback12/18/2025eortiz@forestriverinc.complease read the instructions of the tsb on what parts need to be ordered
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Dec 18, 2025, 12:40 PM
@Ashlee O I have attached 2 proofs of no info on a TSB for this unit. Normally we see a TSB or Recall on the portal. If they would like us to redo this due to no notice of a TSB, I will be happy for us to submit another claim!!! :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 18, 2025, 12:54 PM
Thank you! Those pictures have been added to FR with your notes.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 19, 2025, 11:25 AM
@Stephanie D FR feedback: From my understansing all vendors were sent a email with the tsb informatio and what part would be for the tsb.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/COMPLETED WO.pdf
Ashlee Olsen
processor • Jan 28, 2026, 11:55 AM
@Stephanie D Hey! Let me know how you want to proceed with this one. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jan 29, 2026, 3:50 PM
According to @Cole P We have not received any information on this TSB. I didn't find anything on my end, and he verified he was not aware of any info either.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jan 29, 2026, 3:51 PM
@Cole P Can you please input on this and let me know what you think about it, please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/COMPLETED WO.pdf
Cole Perkins
dealer or external • Feb 2, 2026, 8:48 AM
@Ashlee O can we ask Forest River to prove contact was made? Because we have no paperwork to verify they have contacted us on anything.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 2, 2026, 11:27 AM
You bet, feedback sent to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 11, 2026, 1:30 PM
paid $2453.16 2/10 check #3106945
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26329/COMPLETED WO.pdf
Processed summary
26329
TRI 1202 • Ashlee • forest-river
Heat 17 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $2453.16 2/10 check #3106945
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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