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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26290 • TRI 1202.
Stephanie Davis
dealer or external • Nov 3, 2025, 11:46 AM
@Ashlee O This is a parts claim on a WFCO converter.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/WO.pdf
Ashlee Olsen
processor • Nov 3, 2025, 12:25 PM
Hey! Who does this need to go to? Forest River? Also, you have time on the WO, do you need that claimed or the part only?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/WO.pdf
Stephanie Davis
dealer or external • Nov 4, 2025, 10:46 AM
@Ashlee O I am sorry, I should have been a little more specific on this one. I would do the claim with WFCO for the part (converter). They may not do allow labor, but I thought we would give it a try! Usually in the past I get the part replaced only. If we can get the part covered for the customer, I will take! :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/WO.pdf
Ashlee Olsen
processor • Nov 4, 2025, 12:58 PM
Thank you! I just sent you an email with the warranty/troubleshooting forms that will need to be filled out, I will save them to this folder also.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/WO.pdf
Ashlee Olsen
processor • Nov 6, 2025, 11:51 AM
PA sent
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/WO.pdf
Ashlee Olsen
processor • Nov 6, 2025, 2:04 PM
@Stephanie D I've attached the approval/instructions to this folder. RGA# 266480
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/WO.pdf
Stephanie Davis
dealer or external • Nov 6, 2025, 4:43 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/WO.pdf
Stephanie Davis
dealer or external • Nov 10, 2025, 2:03 PM
@Ashlee O I have sent the part back for testing on this claim. This will be part only and shipping only. Do I need to wait until their determination is final before I close it up on my end?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/Shipment Receipt _ UPS.pdf
Ashlee Olsen
processor • Nov 10, 2025, 2:25 PM
Honestly, I've never done warranty directly with them, so I am not sure. Do you know if they will send a confirmation/invoice after they get the part, or how they work it?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/Shipment Receipt _ UPS.pdf
Stephanie Davis
dealer or external • Nov 10, 2025, 4:20 PM
We normally just see a part show up and use the PO on that as our WO number. If it is ok with you, I will just leave it open and see if we receive a part or information. Will that be ok?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/Shipment Receipt _ UPS.pdf
Ashlee Olsen
processor • Nov 10, 2025, 5:27 PM
Works for me!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/Shipment Receipt _ UPS.pdf
Stephanie Davis
dealer or external • Dec 5, 2025, 10:58 AM
@Ashlee O I have attached a completed wo for return part shipping cost.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/WO.pdf
Ashlee Olsen
processor • Dec 5, 2025, 12:03 PM
@Stephanie D do you need to claim the part? On the return shipping invoice, you have a comment that this will be return shipping and part only, so just wanted to verify.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Dec 5, 2025, 1:16 PM
I spoke with @Cole P on this before I sent it over and this was a part only warranty. He said for this particular case we just need to collect the shipping cost on the part sent back. To my understanding WFCO does not pay labor or the part mark up, they just replace the defective part. I am not sure how this one will go honestly; we may have to charge the customer the shipping amount.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 5, 2025, 2:25 PM
submitted RGA#266480
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Jan 6, 2026, 1:46 PM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26290 pd check.pdf
Stephanie Kendziorski
processor • Jan 6, 2026, 1:47 PM
Paid $22.03 check 6813
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26290/COMPLETED WO.pdf
Processed summary
26290
TRI 1202 • Ashlee • forest-river
Heat 17 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $22.03 check 6813
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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