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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims that already look commercially done and should be cleared off the board.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,738
Claim threads with processed comment intelligence attached.
Active last 7d
190
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,224
Claims carrying approval-related conversation signals.
Denial / labor threads
1,686
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26281 • TRI 1202.
Ashlee Olsen
processor • Nov 18, 2025, 5:37 PM
submitted PREAUTH44690
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Stephanie Davis
dealer or external • Nov 25, 2025, 10:10 AM
Customer called and would like an update please, thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Ashlee Olsen
processor • Nov 25, 2025, 12:33 PM
approved job 2 .4 approved to replace 2 locks job 3 denied, approved in part of line 1 job 4 3 job 5 .2 job 6 denied, damage is not covered under KRV's limited warranties job 7 .2 job 8 .2 approved to repair/touch up, not replace job ROOFINS- 1 KRV approved to replace all 3 screw cover moldings
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Ashlee Olsen
processor • Nov 25, 2025, 12:33 PM
Hey! This was approved today, just posted the approval below.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Stephanie Davis
dealer or external • Nov 26, 2025, 9:11 AM
@Tessa C Approved to order, Line 2: compartment door tumbler G391 Line 4: countertop for next to the oven (right side) Line 5: 16" drawer guide
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Tessa Coffey
dealer or external • Nov 26, 2025, 1:54 PM
@Stephanie D getting info that i couldn't find on their website
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Tessa Coffey
dealer or external • Dec 2, 2025, 9:17 AM
@Stephanie D on order 17590
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Tessa Coffey
dealer or external • Dec 5, 2025, 1:17 PM
@Stephanie D PARTS HERE...MINUS THE COUNTERTOP.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Tessa Coffey
dealer or external • Dec 17, 2025, 1:49 PM
@Stephanie D @Cole P emailed melanie at keystone to verify it got ordered and an eta on this part for mr rausis
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Stephanie Davis
dealer or external • Jan 22, 2026, 10:07 AM
@Tessa C Could we please reach out for an update on the countertop? The customer has called and requesting an ETA or tracking.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Tessa Coffey
dealer or external • Jan 22, 2026, 10:29 AM
@Stephanie D YES MA'AM I CAN
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Tessa Coffey
dealer or external • Jan 22, 2026, 11:25 AM
@Stephanie D still showing that the countertop is in processing. salesperson is Jessica S i'm sending her email to see if she has any tracking info
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Stephanie Davis
dealer or external • Jan 28, 2026, 10:56 AM
@Ashlee O Can we see if Keystone will allow more time on line 4? The reason is the countertop is no longer available. We have to remove the complete counter, remove the current wrap, cut the needed holes for the new overlay (stove and sink) apply new overlay to the countertop and reinstall countertop. Can we ask for 2.0 more please? I have attached the email showing the replacement is NLA in the folder. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Ashlee Olsen
processor • Jan 28, 2026, 11:47 AM
You got it, email sent!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Ashlee Olsen
processor • Jan 29, 2026, 11:30 AM
@Stephanie D you are approved 2 additional hours
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Tessa Coffey
dealer or external • Feb 19, 2026, 9:28 AM
@Stephanie D PER OUR CONVO THIS ONE IS GOOD TO GO.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Stephanie Davis
dealer or external • Feb 20, 2026, 9:50 AM
Thank you, WO has been added to folder to be completed
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Stephanie Davis
dealer or external • Feb 23, 2026, 9:35 AM
@Tessa C Can you please order a cap for the compartment door. (the one we looked at this morning) As for the drawer guide, I am still working on that!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Stephanie Davis
dealer or external • Feb 23, 2026, 9:50 AM
@Tessa C Can we please let Keystone know we got the wrong drawer guide please. We will need to get a total of 2 guides for this unit now. The one they sent does not match the other side of the drawer and the middle insert is not there.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Tessa Coffey
dealer or external • Feb 23, 2026, 11:00 AM
@Stephanie D ON ORDER 17764
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Tessa Coffey
dealer or external • Feb 27, 2026, 10:27 AM
@Stephanie D PARTS HERE. S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Stephanie Davis
dealer or external • Mar 4, 2026, 9:48 AM
Put on JCS board for work to be completed
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Tessa Coffey
dealer or external • Mar 23, 2026, 10:26 AM
@Stephanie D DOOR PLUG HERE. WENT AHEAD AND PUT IT ON THE WORK ORDER
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/WO.pdf
Ashlee Olsen
processor • Mar 28, 2026, 7:02 PM
submitted CLAIM88810
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 31, 2026, 11:37 AM
@Stephanie D WO 26281 Keystone feedback: 3/30/2026,02:45:21 pm,hillt: We will please need photos of the defective drawer slide uninstalled fully extended with clear photo of the vendor imprint found inside and for line 1 the approval is for 2 locks however you're only claiming one tumbler did you need to claim the 2nd? Thank you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 31, 2026, 4:25 PM
Thank you! Pictures/part added to claim.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/COMPLETED WO.pdf
Ashlee Olsen
processor • Apr 14, 2026, 12:25 PM
paid $1781.63 check #1588300
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26281/COMPLETED WO.pdf
Processed summary
26281
TRI 1202 • Ashlee • nucamp
Heat 29 • comments 27 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1781.63 check #1588300
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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