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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26270 • TRI 1202.
Ashlee Olsen
processor • Nov 5, 2025, 5:51 PM
submitted C#2491371
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Ashlee Olsen
processor • Nov 6, 2025, 11:44 AM
pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Ashlee Olsen
processor • Nov 10, 2025, 2:10 PM
approved 4
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Stephanie Davis
dealer or external • Nov 11, 2025, 4:57 PM
@Ashlee O Could you please ask if we can get the approval to replace the wiring harness. We are not asking labor just the part. I did not understand the tech's three C's that is now attached.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Ashlee Olsen
processor • Nov 11, 2025, 5:53 PM
You bet, email sent asking to replace the wiring harness.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Ashlee Olsen
processor • Nov 14, 2025, 11:12 AM
Stephanie, I just heard back from FR, and you are approved to replace the wiring harness plus 4 hours. Is there a reason you are not asking labor time?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Stephanie Davis
dealer or external • Nov 14, 2025, 2:51 PM
This was a WO that I misunderstood from what the tech had written. So, when I got with the tech on this one, he stated the 4 hours was meant for the complete repair and harness. I should have put that in the comment where I ask for the wiring harness, sorry!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Stephanie Davis
dealer or external • Nov 14, 2025, 2:51 PM
@Tessa C Approved to replace the wiring harness for line 1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Ashlee Olsen
processor • Nov 14, 2025, 2:56 PM
Ok, no problem, I just wanted to make sure I didn't need to take the labor off. You're good to go 4 hours plus the approval for the wiring harness replacement.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Tessa Coffey
dealer or external • Nov 14, 2025, 3:03 PM
@Stephanie D ON ORDER 17559
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Tessa Coffey
dealer or external • Nov 21, 2025, 11:28 AM
@Stephanie D harness is here
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Tessa Coffey
dealer or external • Nov 21, 2025, 4:33 PM
@Stephanie D they did not send a abs harness. reached out to forest river to get the correct part here
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Tessa Coffey
dealer or external • Nov 25, 2025, 8:52 AM
@Stephanie D got the confirmation email that they are sending the correct part
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Stephanie Davis
dealer or external • Dec 3, 2025, 8:53 AM
@Tessa C Can we get an update on the correct part. Please see if we are getting a credit for the wrong parts sent and shipping.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Tessa Coffey
dealer or external • Dec 3, 2025, 9:01 AM
@Stephanie D spoke with Jeff at forest river. He said he submitted the credit. I'll get a parts eta
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Tessa Coffey
dealer or external • Dec 3, 2025, 9:55 AM
@Stephanie D part eta 12/5 They didnt have this in stock
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Stephanie Davis
dealer or external • Dec 8, 2025, 10:45 AM
@Tessa C The customer called me this morning and demanded a part update. I called FR and spoke with parts she stated that the vendor has not got the part in stock yet. It looks like it could be 15 days from today before they send it. I am speaking with @Cole P about this as well.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Tessa Coffey
dealer or external • Dec 9, 2025, 8:38 AM
@Stephanie D Yea i've stayed on top of this one. There is only so much we can do
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Tessa Coffey
dealer or external • Dec 24, 2025, 10:55 AM
@Stephanie D correct harness here finally. s/o g-l
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/WO.pdf
Stephanie Davis
dealer or external • Jan 5, 2026, 9:51 AM
@Stephanie K @Ashlee O This one is ready to be submitted, however the labor rate is 165.00 an hour. The labor adjustment will need to be 660.00 not 700.00. ~Thanks
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Jan 5, 2026, 10:33 AM
FR properly calculated at $165. :) Claim is submitted for payment.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 11, 2026, 1:27 PM
paid $842.34 2/10 check #3106945
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26270/COMPLETED WO.pdf
Processed summary
26270
TRI 1202 • Ashlee • forest-river
Heat 22 • comments 22 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $842.34 2/10 check #3106945
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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