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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26268 • TRI 1202.
Ashlee Olsen
processor • Oct 27, 2025, 11:59 AM
submitted PA#KZ620824
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Ashlee Olsen
processor • Oct 27, 2025, 5:46 PM
approved job 1 1 job 2 .3 part pricing subject to change at final approval
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Stephanie Davis
dealer or external • Oct 28, 2025, 12:50 PM
@Tessa C Approved to order: Line 1: front jack Line 2: entry door
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Tessa Coffey
dealer or external • Oct 28, 2025, 2:09 PM
@Stephanie D jack wasnt on website. emailing to get part number entry door 162695
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Tessa Coffey
dealer or external • Oct 29, 2025, 9:51 AM
@Stephanie D ON ORDER 17521
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Tessa Coffey
dealer or external • Nov 21, 2025, 9:05 AM
@Stephanie D I've got all parts for this. Just waiting on the invoice
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Tessa Coffey
dealer or external • Nov 21, 2025, 9:24 AM
@Stephanie D good to go on this one now
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Cole Perkins
dealer or external • Nov 21, 2025, 10:11 AM
Hey Ashlee I was working with stephanie and after some digging I noticed kz only gave us time to adjust a stryker plate but approved us to replace the door, can we get the door replacement labor added to this claim
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Stephanie Davis
dealer or external • Nov 21, 2025, 10:12 AM
@Cole P Help keep me updated on this, I am holding on the work being done until you give me the go!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Ashlee Olsen
processor • Nov 21, 2025, 11:35 AM
Good morning! Email sent to KZ about the labor time on job 2. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Ashlee Olsen
processor • Nov 21, 2025, 2:30 PM
Hi Cole, this has been approved/updated for 1.0
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Cole Perkins
dealer or external • Nov 21, 2025, 4:04 PM
Thank you, @Stephanie D we got it bring in the customer
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/WO.pdf
Ashlee Olsen
processor • Dec 16, 2025, 11:51 AM
submitted KZ620824
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 17, 2025, 2:58 PM
paid $1244.92 12/16 part 162695 paid $589.77
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26268/COMPLETED WO.pdf
Processed summary
26268
TRI 1202 • Ashlee • nucamp
Heat 14 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1244.92 12/16 part 162695 paid $589.77
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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