iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 43 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26264 • TRI 1202.
Stephanie Davis
dealer or external • Nov 24, 2025, 2:30 PM
@Ashlee O Only claiming line 5 and 6 please.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26264/WO.pdf
Ashlee Olsen
processor • Nov 24, 2025, 4:00 PM
submitted PA#2509985
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26264/WO.pdf
Ashlee Olsen
processor • Nov 25, 2025, 12:03 PM
sent to vendor
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26264/WO.pdf
Ashlee Olsen
processor • Nov 25, 2025, 12:40 PM
@Stephanie D WO 26264 FR feedback: Job 1 Denied11/25/2025cgonzales@forestriverinc.comWARRANTY DENIED, PER DAF, WARRANTY CLAIMS MUST BE SUBMITTED AND RESOLVED NO LATER THAN 6 MONTHS FROM DELIVERY FOR COVERAGE AND PAYMENT job 2 Denied11/25/2025cgonzales@forestriverinc.comAFTER REVIEWING YOUR CLAIM, WE FOUND THE ISSUE RESULTS FROM DAMAGE RATHER THAN A DEFECT IN MATERIALS OR WORKMANSHIP. SINCE OUR WARRANTY COVERS ONLY PRODUCT DEFECTS, WE ARE UNABLE TO APPROVE THIS CLAIM.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26264/WO.pdf
Stephanie Davis
dealer or external • Nov 26, 2025, 4:40 PM
@Cole P Can you get with me on this one please?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Cole Perkins
dealer or external • Nov 28, 2025, 11:53 AM
I added the daf to the work order and I would advise this person that according to our daf the love seat came in damaged, also the trim popping loose from poor craftsmanship has nothing to do with what condition the unit showed up in
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Cole Perkins
dealer or external • Nov 28, 2025, 2:17 PM
“The DAF is not meant for Dealers to document every single defect or workmanship problem… It is meant to identify substantial damage … and note shortages.” Also Chris B added this to another claim and I feel like it is appropriate here, the quote is from FR handbook
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Ashlee Olsen
processor • Nov 29, 2025, 7:05 PM
Thanks Cole, I sent FR an email with your response and the DAF attached!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Ashlee Olsen
processor • Dec 1, 2025, 11:06 AM
Here's FR's response: The claim is denied because on the DAF, it is noted on the top that any issues found must be resolved within 60 days of delivery. The DAF was signed 1/3/2025. @Chris B
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Chris Balderrama
processor • Dec 1, 2025, 11:09 AM
@Ashlee O Send me the email please. Thank you.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Ashlee Olsen
processor • Dec 1, 2025, 11:10 AM
Sent, it's been added to this folder also
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Cole Perkins
dealer or external • Dec 1, 2025, 11:19 AM
would you all like us to hold on this wo until this is sorted out?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Ashlee Olsen
processor • Dec 3, 2025, 5:02 PM
@Chris B What do you think?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Chris Balderrama
processor • Dec 4, 2025, 2:11 PM
Yep, please hold on to it until i get there. I will be at the store in 10 days. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Chris Balderrama
processor • Dec 18, 2025, 12:39 PM
@Ashlee O Email them back this- "Per Forest River's own Policy in the Forest River Way booklet page page 13 it states the following "The DAF is NOT meant for Dealers to document every single defect or workmanship problem found in the unit to ensure warranty coverage. It is meant to identify substantial damage to the exterior and interior of the unit and to note shortages. If you are unsure of what qualifies as substantial, please use your best judgement as to whether or not you document the damage. Substantial damage should be visual at 6 feet away from the unit." These issues are visible at closer than 6 feet. @Stephanie D
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Chris Balderrama
processor • Dec 18, 2025, 12:39 PM
Also - CC me on the reply email. Thank You!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Chris Balderrama
processor • Dec 18, 2025, 12:41 PM
@Cole P FYI
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Ashlee Olsen
processor • Dec 18, 2025, 12:46 PM
On it! Email sent
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Ashlee Olsen
processor • Dec 18, 2025, 1:40 PM
@Chris B FR response Hello,   After reviewing all photos, and per lippert, this is damage not defect. The issue was noted on the DAF, therefore the issue should have been resolved no later than 6 months from delivery date. That is what the DAF is stating.   I spoke with my supervisor, and he says we are sticking with the denial.   Thank you
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Chris Balderrama
processor • Dec 18, 2025, 1:52 PM
@Ashlee O Can you forward me the email? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Ashlee Olsen
processor • Dec 18, 2025, 1:53 PM
Sent
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26264/WO.pdf
Ashlee Olsen
processor • May 5, 2026, 6:41 PM
@Stephanie D Here's the estimate from Fibrenew, let me know how you want me to attach this to the FR claim or wait for the other one.
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/26264/Fibrenew estimate.pdf
Stephanie Davis
dealer or external • May 6, 2026, 9:14 AM
@Ashlee O According to the customer when he called FR they told him they would repair this. However, since they have done put the foot forward to repair and it can't be he may be able to get it replaced. I would attach the email as well stating it can't be repaired. I have not heard anything from the other company. When I called and left the message she stated they usually don't come this far, that could be why.
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/26264/Fibrenew estimate.pdf
Ashlee Olsen
processor • May 6, 2026, 11:51 AM
Thanks Stephanie! Email and estimate attached to FR
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/26264/Fibrenew estimate.pdf
Ashlee Olsen
processor • May 7, 2026, 4:14 PM
@Stephanie D WO 26264 this has been approved per the estimate from Fibrenew
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/26264/WO.pdf
Ashlee Olsen
processor • May 8, 2026, 2:05 PM
@Stephanie D Just FYI: I have not heard anything back from Fibrenew, I sent an email to FR asking for a complete replacement.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Stephanie Davis
dealer or external • May 8, 2026, 2:14 PM
Ok, Thank you! I been trying to keep my eye out for that!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Ashlee Olsen
processor • May 11, 2026, 11:33 AM
@Stephanie D approved job 1 1 Authorized05/11/2026MUnderwood@forestriverinc.comAUTHORIZED FOR REPLACEMENT AS REPAIR CAN NOT BE PERFORMED NOTED ON DAF* job 2 .3 Authorized05/11/2026MUnderwood@forestriverinc.com.30 AUTHROIZED AT FLAT RATE AS REPAIR CAN NOT BE PERFORMED NOTED ON DAF**
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Stephanie Davis
dealer or external • May 12, 2026, 9:19 AM
@Tessa C Approved to order the following: line 5 : couch line 6 : left side of recliner (this is left side if standing in front looking at it) FYI: I have had issue with ordering certain sides of furniture in the past. I know one vender stated if you were sitting on its which side, just a heads up! :)
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Stephanie Davis
dealer or external • May 12, 2026, 12:59 PM
@Ashlee O According to parts dept at Forest River they let @Tessa C know the recliner is not available to replace just one side. We will need to replace the complete theater seating. They do attach separately; they are screwed together and only available as a whole. I was not aware and only requested left side to be replaced. Do we need to go ahead and order the complete seating, or should we email Forest River for confirmation?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Tessa Coffey
dealer or external • May 12, 2026, 1:42 PM
@Stephanie D APPROVAL IS ADDDED TO PHOTOS AND PARTS ARE ON ORDER 17995. ordered it under a forester vin by accident . I've got it corrected on my end. reaching out to forest river to let them know of the mistake
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Tessa Coffey
dealer or external • May 12, 2026, 1:45 PM
@Stephanie D They said they are canceling it on their end and for me to just reorder it under the correct vin
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Tessa Coffey
dealer or external • May 12, 2026, 1:51 PM
@Stephanie D new po is 17996
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Ashlee Olsen
processor • May 12, 2026, 1:57 PM
Hi ladies! I emailed FR just to be sure.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Ashlee Olsen
processor • May 12, 2026, 2:03 PM
You are good to go on my end. Job 6 authorized for the complete replacement
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Tessa Coffey
dealer or external • May 19, 2026, 10:18 AM
@Stephanie D ETA 6/4
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Tessa Coffey
dealer or external • Jun 16, 2026, 2:59 PM
@Stephanie D FURNITURE IS HERE IN BAY. OPENED AND INSPECTED FOR DAMAGES. SMALL SPOT ON THE SEAT ON THE PULL OUT SOFA. FIXED
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Stephanie Davis
dealer or external • Jun 22, 2026, 9:31 AM
@Ashlee O I went on FR to check on this claim, I knew it had been opened a while ago. It has expired, can we please submit over another claim? The furniture has made it in and the Cust finally dropped the unit off for the replacement!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Ashlee Olsen
processor • Jun 22, 2026, 12:58 PM
Yep, new PA C#2717850
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26264/WO.pdf
Ashlee Olsen
processor • Jun 22, 2026, 1:06 PM
approved job 1 1 job 2 .3
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26264/WO.pdf
Ashlee Olsen
processor • Jun 24, 2026, 3:47 PM
submitted C#2717850
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26264/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 30, 2026, 2:07 PM
paid $3432.15 6/30 check #3185453
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26264/COMPLETED WO.pdf
Tessa Coffey
dealer or external • Jul 29, 2026, 9:12 AM
@Stephanie D LAST DECAL IS HERE. S/O A-F
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26264/WO.pdf
Processed summary
26264
TRI 1202 • Ashlee • forest-river
Heat 43 • comments 43 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Stephanie D LAST DECAL IS HERE. S/O A-F
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 43 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops