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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26248 • TRI 1202.
Ashlee Olsen
processor • Oct 23, 2025, 12:37 PM
@Stephanie D Hi! Can you upload the WO for this one please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/LINE 1.jpg
Stephanie Davis
dealer or external • Oct 23, 2025, 1:35 PM
Hey! I have uploaded the WO and added a line 2 for this! Guess it was a good thing it didn't go over yet!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/LINE 1.jpg
Ashlee Olsen
processor • Oct 23, 2025, 2:33 PM
submitted PA#2477423
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Ashlee Olsen
processor • Oct 23, 2025, 3:49 PM
@Stephanie D WO 26248 FR feedback: 10/23/2025sbabbitt@forestriverinc.comWhere was the water dripping and I am going to need photos of the inside please
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Stephanie Davis
dealer or external • Oct 23, 2025, 4:41 PM
Ashlee, the water is leaking out the front cap at the corner molding on passenger side.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Ashlee Olsen
processor • Oct 23, 2025, 4:55 PM
Notes made in FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Ashlee Olsen
processor • Oct 24, 2025, 11:53 AM
@Stephanie D WO 26248 FR feedback: Feedback10/24/2025sbabbitt@forestriverinc.comNo LOL I meant where is it dripping at in the coach if it was seen dripping from the lights.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Stephanie Davis
dealer or external • Oct 24, 2025, 4:46 PM
It is not dripping on the inside of the coach :) Just the passenger side corner molding!!!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Ashlee Olsen
processor • Oct 24, 2025, 5:46 PM
Thanks, notes made in FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Ashlee Olsen
processor • Oct 27, 2025, 11:51 AM
approved job 1 1 job 2 1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Stephanie Davis
dealer or external • Oct 28, 2025, 11:49 AM
Approved to order the following, Line 2: skylight
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Cole Perkins
dealer or external • Nov 24, 2025, 1:44 PM
@Tessa C
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Tessa Coffey
dealer or external • Nov 25, 2025, 10:15 AM
@Stephanie D ON ORDER 17578
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Tessa Coffey
dealer or external • Dec 3, 2025, 1:25 PM
@Stephanie D ALL PARTS HERE FOR THIS ONE (S/O SU)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/WO.pdf
Ashlee Olsen
processor • Dec 12, 2025, 4:30 PM
submitted C#2477423
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 15, 2025, 2:21 PM
@Stephanie D WO 26248 FR feedback: job 1 12/15/2025LGreeney@forestriverinc.comWHY DID YOU NOT ORDER THE PARTS PER PART NUMBER PROVIDED ON TSB?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Dec 15, 2025, 4:06 PM
@Ashlee O To be very honest I would say Tessa got the part off Forest River portal and didn't go over the TSB. I did try to pull the part number provided on the TSB under that vin and it showed nothing. So, to answer her question my parts dept ordered what came up under that vin. I will make sure she is aware the recalls and TSB's maybe have literature she needs to order by. This was just a mistake in ordering not sure how they will go about that honestly.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 15, 2025, 4:41 PM
Thanks Stephanie! Notes made in FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 31, 2025, 4:01 PM
paid $385.61 12/30 check #3086427
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26248/COMPLETED WO.pdf
Processed summary
26248
TRI 1202 • Ashlee • forest-river
Heat 23 • comments 19 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $385.61 12/30 check #3086427
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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