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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26243 • TRI 1202.
Ashlee Olsen
processor • Oct 21, 2025, 5:35 PM
@Stephanie D HI! Are lines 2 & 3 the same repair, or different stiles?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26243/WO.pdf
Ashlee Olsen
processor • Oct 21, 2025, 5:44 PM
draft #2475029 saved
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26243/WO.pdf
Stephanie Davis
dealer or external • Oct 22, 2025, 10:09 AM
Sorry, I corrected this and adding a new WO to the folder.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26243/WO.pdf
Ashlee Olsen
processor • Oct 22, 2025, 12:37 PM
Hey, sorry, I'm not seeing the new WO that was added, can you add it again please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26243/WO.pdf
Stephanie Davis
dealer or external • Oct 22, 2025, 1:35 PM
Sorry, I just replaced it with the original WO. I have it renamed and corrected for you now. :)
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26243/Corrected WO
Ashlee Olsen
processor • Oct 22, 2025, 1:56 PM
Thank you!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26243/Corrected WO
Stephanie Davis
dealer or external • Oct 24, 2025, 9:03 AM
I see this is in the approved folder however, I am not seeing the time approved. Can you please advise, thanks!!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26243/Corrected WO
Ashlee Olsen
processor • Oct 24, 2025, 11:24 AM
Sorry about that, not sure where it went!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26243/Corrected WO
Ashlee Olsen
processor • Oct 24, 2025, 11:26 AM
Sorry about that, not sure where it went! I readded it
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26243/Corrected WO
Ashlee Olsen
processor • Apr 28, 2026, 12:51 PM
submitted PA
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/26243/Corrected WO
Ashlee Olsen
processor • Apr 28, 2026, 12:51 PM
submitted PA
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/26243/Corrected WO
Ashlee Olsen
processor • Apr 28, 2026, 1:18 PM
@Stephanie D I can't comment on the original WO for some reason, here's the approval job 1 .2 job 2 .3 job 3 .2 job 4 .3 job 5 .2 job 6 .2 job 7 .3
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26243/4.28.2026 approval.pdf
Stephanie Davis
dealer or external • Apr 29, 2026, 9:11 AM
I knew something was not on our side with this one! I have uploaded the WO again, thanks!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26243/4.28.2026 approval.pdf
Ashlee Olsen
processor • Apr 30, 2026, 12:09 PM
@Stephanie D Good morning! Just FYI, job 3 was approved .2, WO is showing it was denied, so labor total is off.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26243/COMPLETED WO.pdf
Ashlee Olsen
processor • Apr 30, 2026, 12:10 PM
submitted C#2655467
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26243/COMPLETED WO.pdf
Ashlee Olsen
processor • May 6, 2026, 2:44 PM
paid $349.02 5/5 check #3152056
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26243/COMPLETED WO.pdf
Processed summary
26243
TRI 1202 • Ashlee • forest-river
Heat 18 • comments 16 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $349.02 5/5 check #3152056
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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