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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26242 • TRI 1202.
Ashlee Olsen
processor • Oct 21, 2025, 1:57 PM
submitted PA#KZ620357
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/WO 26242.pdf
Ashlee Olsen
processor • Oct 21, 2025, 2:04 PM
approved .3 this is a must return part
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/WO 26242.pdf
Cole Perkins
dealer or external • Oct 21, 2025, 3:07 PM
@Ashlee O on WO 26095 KZ approved .4 to replace vacuum breaker do I need to add more info to not get cut to .3?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/WO 26242.pdf
Cole Perkins
dealer or external • Oct 21, 2025, 3:08 PM
@Tessa C order vacuum breaker
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/WO 26242.pdf
Ashlee Olsen
processor • Oct 21, 2025, 5:19 PM
Hi! Let me email them for you & find out
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/WO 26242.pdf
Ashlee Olsen
processor • Oct 22, 2025, 12:35 PM
KZ said, "sorry, I will leave them as is. As long as you get flat rate, there should not be any problem. Had you been approved for less than flat rate, I could help you out. In some models, the breakers are easier to replace, hence the flat rate vs a little extra."
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/WO 26242.pdf
Cole Perkins
dealer or external • Oct 22, 2025, 1:39 PM
Can they send us a copy of this "flat rate" code they are referencing so we can all be on the same page?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/WO 26242.pdf
Tessa Coffey
dealer or external • Oct 22, 2025, 1:48 PM
@Cole P on order 17502
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/WO 26242.pdf
Ashlee Olsen
processor • Oct 22, 2025, 2:39 PM
I attached the email chain with their response of the flat rate code
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/WO 26242.pdf
Ashlee Olsen
processor • Oct 22, 2025, 2:40 PM
@Cole P
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/Email- vacuum breaker.pdf
Tessa Coffey
dealer or external • Oct 28, 2025, 11:50 AM
@Cole P vacuum breaker here. waiting on invoice
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/WO 26242.pdf
Tessa Coffey
dealer or external • Oct 29, 2025, 1:08 PM
@Stephanie D ALL PARTS ARE HERE FOR THIS AND WORK IS COMPLETED 121585 FRT 16.32
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/WO 26242.pdf
Stephanie Davis
dealer or external • Nov 5, 2025, 12:29 PM
@Ashlee O This is the call tag and proof of shipping for part return!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/CALL TICKET FROM KZ.pdf
Ashlee Olsen
processor • Nov 5, 2025, 1:51 PM
submitted C#KZ620357
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/COMPLETED WO.pdf
Ashlee Olsen
processor • Nov 12, 2025, 1:24 PM
paid $ 92.52 11/12
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26242/COMPLETED WO.pdf
Processed summary
26242
TRI 1202 • Ashlee • k-z-rv
Heat 17 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $ 92.52 11/12
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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