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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
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Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26236 • TRI 1202.
Ashlee Olsen
processor • Oct 22, 2025, 4:12 PM
submitted PA#2476175
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Ashlee Olsen
processor • Oct 23, 2025, 12:47 PM
@Stephanie D WO 26236 FR feedback: Authorized10/23/2025shalsey@forestriverinc.comAFTER REVIEWING ALL PHOTOS CEDAR CREEK WILL AUTHORIZE GOODWILL PARTS ONLY DUE TO THE UNIT HAS BEEN OUT OF THE 1 YEAR MANUFACTURE PERIOD SINCE 2/8/2025, AND I SEE NO DOCUMENTATION ON MISSING SCREWS LISTED WHILE UNDER WARRANTY. Let me know how you'd like to proceed! Thank you
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Stephanie Davis
dealer or external • Oct 23, 2025, 2:07 PM
Ashlee, I spoke with Russ, and he is having @Cole P get an estimate together for his insurance. Hopefully we can get this moving and over to his insurance before Forest River demands feedback!
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Stephanie Davis
dealer or external • Oct 23, 2025, 2:08 PM
@Cole P Let us know when you have an Est ready, please.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Cole Perkins
dealer or external • Oct 23, 2025, 2:20 PM
@Tessa C need pricing on wall panels, seam tape, batton, and kitchen sink assembly
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Cole Perkins
dealer or external • Oct 23, 2025, 2:34 PM
bathroom sink btw
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Ashlee Olsen
processor • Oct 23, 2025, 2:49 PM
Ok, I will just leave the folder in info needed until we know how we're going to move forward. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Tessa Coffey
dealer or external • Oct 23, 2025, 3:38 PM
@Cole P wall panel F100227237 $106.99 seam tape F100183815 $.99 per foot batton F100185320 $10.99 had to send them photos of the bathroom sink assembly. waiting on those part numbers
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Cole Perkins
dealer or external • Nov 4, 2025, 1:27 PM
any word on that sink assembly
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Tessa Coffey
dealer or external • Nov 4, 2025, 1:29 PM
@Cole P I will reach back out
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Cole Perkins
dealer or external • Dec 17, 2025, 10:21 AM
@Tessa C i have found part numbers for batton (f10018532), tape (f100183815), and paneling(f100227237), I need part numbers and pricing for the bathroom cabinet that is peeling. These are all the photos we have if you need more info let me know!
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Cole Perkins
dealer or external • Dec 17, 2025, 10:26 AM
jk I have two stiles f100234073 f100234071
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Cole Perkins
dealer or external • Dec 18, 2025, 11:56 AM
F100162414 6.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Cole Perkins
dealer or external • Dec 18, 2025, 12:00 PM
F100170173 45.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Ashlee Olsen
processor • Dec 30, 2025, 2:32 PM
@Stephanie D any word on this one?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Cole Perkins
dealer or external • Dec 30, 2025, 2:33 PM
we sent the estimate over to him a couple of weeks ago
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Cole Perkins
dealer or external • Dec 30, 2025, 2:35 PM
the customer called his insurance
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Ashlee Olsen
processor • Dec 30, 2025, 3:53 PM
Ok, sounds good, thanks for the update!
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Ashlee Olsen
processor • Feb 4, 2026, 4:01 PM
@Stephanie D any update on this one? As of now, it's approved for parts only as goodwill AFTER REVIEWING ALL PHOTOS CEDAR CREEK WILL AUTHORIZE GOODWILL PARTS ONLY DUE TO THE UNIT HAS BEEN OUT OF THE 1 YEAR MANUFACTURE PERIOD SINCE 2/8/2025, AND I SEE NO DOCUMENTATION ON MISSING SCREWS LISTED WHILE UNDER WARRANTY.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Stephanie Davis
dealer or external • Feb 6, 2026, 10:11 AM
@Cole P per our conversation on this please advise which way you would like to go!
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Cole Perkins
dealer or external • Feb 6, 2026, 12:51 PM
order the parts
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Stephanie Davis
dealer or external • Feb 7, 2026, 11:46 AM
@Tessa C Please order the parts for line 1 if you have not already. This one has been a little wild!
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Tessa Coffey
dealer or external • Feb 7, 2026, 12:24 PM
@Stephanie D reached back out to Brooke about cabinet
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Tessa Coffey
dealer or external • Feb 10, 2026, 10:03 AM
@Cole P on order 17724
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Tessa Coffey
dealer or external • Feb 16, 2026, 11:20 AM
@Cole P PARTIAL PARTS ARE HERE. STILL WAITING ON MORE PARTS
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Cole Perkins
dealer or external • Feb 16, 2026, 11:36 AM
@Stephanie D
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Stephanie Davis
dealer or external • Feb 16, 2026, 11:37 AM
What????? @Cole P
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Tessa Coffey
dealer or external • Mar 6, 2026, 11:06 AM
@Stephanie D ALL PARTS ARE HERE ON THIS ONE NOW
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
Stephanie Davis
dealer or external • Mar 6, 2026, 1:07 PM
@Ashlee O This one is a little different! Russ and Cole agreed since they are "good willing" the parts we would take them up on the offer. I have a completed WO with parts and shipping. This is ready to process!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26236/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 6, 2026, 2:24 PM
submitted C#2476175
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26236/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 24, 2026, 1:26 PM
paid $951.32 3/17 check #3124374
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26236/COMPLETED WO.pdf
Processed summary
26236
TRI 1202 • Ashlee • forest-river
Heat 37 • comments 31 • follow-ups 2 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $951.32 3/17 check #3124374
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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