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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
540 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 16 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26219 • TRI 1202.
Chris Lehnert
dealer or external • Oct 22, 2025, 9:59 AM
@Tessa C HEY i need price and part number for awning fabric and a price on a full awning replacement
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Tessa Coffey
dealer or external • Oct 22, 2025, 10:47 AM
@Chris L let me know if this is wrong. 00-0346 $661.99 90-0028 $894.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Chris Lehnert
dealer or external • Oct 23, 2025, 4:53 PM
@Tessa C I think this is wrong cuz it has a carefree awning on it think
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Tessa Coffey
dealer or external • Oct 23, 2025, 4:55 PM
@Chris L okie dokie i'll fix it in the morning
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Tessa Coffey
dealer or external • Oct 24, 2025, 9:47 AM
@Chris L its down in the lower lot me and cole went down there and it's gunna have to get pulled up here. I've got to wait on a tech
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Tessa Coffey
dealer or external • Oct 28, 2025, 4:13 PM
@Chris L got the tag off the awning. getting part number and price from carefree
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Tessa Coffey
dealer or external • Oct 30, 2025, 8:39 AM
@Chris L AL13006E $668.99 OVJVAPHW- $1397.99 30146006EG81RB $370.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Chris Lehnert
dealer or external • Nov 8, 2025, 9:15 AM
@Tessa C hey the customer stopped by a put the deposit down for the awning fabric for this unit can we please order it
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Tessa Coffey
dealer or external • Nov 8, 2025, 9:35 AM
@Chris L ON ORDER 17546
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Tessa Coffey
dealer or external • Nov 20, 2025, 9:31 AM
@Chris L awning fabric is here. just waiting on invoice. will let you know when i get it
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Tessa Coffey
dealer or external • Nov 28, 2025, 9:21 AM
@Chris L GOT INVOICE ON THIS. GOOD TO GO
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Chris Lehnert
dealer or external • Nov 28, 2025, 10:36 AM
@Tessa C sounds good i talked to the customer Wednesday and he is going to call back to make an appointment
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Tessa Coffey
dealer or external • Nov 28, 2025, 10:37 AM
*
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Tessa Coffey
dealer or external • Dec 10, 2025, 8:45 AM
@Chris L @Cole P Cant add the awning fabric to this, its already completed
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Chris Lehnert
dealer or external • Dec 10, 2025, 8:57 AM
@Tessa C @Cole P its got a new wo 26541
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Tessa Coffey
dealer or external • Dec 10, 2025, 10:47 AM
@Chris L okie dokie thank ya
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26219/WO26219.pdf
Processed summary
26219
TRI 1202 • Ashlee • k-z-rv
Heat 18 • comments 16 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Chris L okie dokie thank ya
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 16 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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