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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,738
Claim threads with processed comment intelligence attached.
Active last 7d
190
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,224
Claims carrying approval-related conversation signals.
Denial / labor threads
1,686
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26188 • TRI 1202.
Cole Perkins
dealer or external • Oct 11, 2025, 12:24 PM
@Tessa C need pricing on a touch screen for the leveling and the control board for the ac
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Chris Lehnert
dealer or external • Oct 15, 2025, 4:32 PM
@Tessa C HEY what cole meant to say is we need a touch pad for the leveling and a control board for the fridge
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 15, 2025, 4:42 PM
@Chris L well he does have a noodle brain touchscreen $238.99 control board $292.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 17, 2025, 11:27 AM
@Chris L Case # 6302141
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 11:51 AM
@Chris L LEVELING SYSTEM TOUCH PAD CAME IN TODAY. S/O G-L STILL WAITING ON CONTROL BOARD
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Chris Lehnert
dealer or external • Oct 21, 2025, 11:53 AM
@Tessa C @Cole P hey they cant find the part numbers for these parts so they are asking me for a cost sheet on the control board for the fridge and for the leveling system
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 11:55 AM
LEVELING f100118823 ILL HAVE TO LOOK AND FIND THE OTHER ONE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 12:00 PM
LEVELING f100118823 ILL HAVE TO LOOK AND FIND THE OTHER ONE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 12:01 PM
@Chris L 2025014800 2022119813
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Chris Lehnert
dealer or external • Oct 21, 2025, 12:19 PM
@Tessa C yeah, she still can't find them she's asking for cost sheets or a snippet from the website
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 12:41 PM
@Chris L emailed you screenshots of what i found.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 12:44 PM
@Chris L LEVELING SYSTEM TOUCH PAD CAME IN TODAY. S/O G-L STILL WAITING ON CONTROL BOARD
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Chris Lehnert
dealer or external • Oct 21, 2025, 2:40 PM
i got the approval from ext warranty to order the touch pad and the fridge board @Tessa C @Cole P
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 4:33 PM
@Chris L CONTROL BOARD ON ORDER 17497 5 week lead time on touch pad. getting it from forest river
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 22, 2025, 12:45 PM
@Chris L PO 17499
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 28, 2025, 9:22 AM
@Chris L control board is here (s/o g-l) still waiting on the touch pad.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Tessa Coffey
dealer or external • Oct 29, 2025, 12:51 PM
@Chris L ALL PARTS HERE NOW
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26188/WO26188.pdf
Processed summary
26188
TRI 1202 • Ashlee • forest-river
Heat 17 • comments 17 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Chris L ALL PARTS HERE NOW
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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