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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26178 • TRI 1202.
Ashlee Olsen
processor • Oct 10, 2025, 3:07 PM
submitted PA#2464557
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/WO.pdf
Ashlee Olsen
processor • Oct 10, 2025, 5:31 PM
Pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/WO.pdf
Ashlee Olsen
processor • Oct 13, 2025, 6:54 PM
approved job 1 1 10/13/2025eallen@forestriverinc.comvendor authorized for the R&R of the COMPRESSOR CONTROL BOARD at 1.00hr labor thank you: Good morning Thank you for reaching out. At this time InVision has approved preauthorization for a COMPRESSOR CONTROL BOARD replacement. Please see allotments below: LABOR AUTHORIZATION APPROVAL TIME APPROVED FOR REPAIR: 1.0HRS REPAIR DESCRIPTION: REPLACE COMPRESSOR CONTROL BOARD REPAIR/REPLACEMENT PART NUMBER: 100917 **ALL INVISION UNITS SERIAL NUMBERS MUST BE LISTED ON VCB FOR APPROVAL** If you have any other questions, please let me know. Thank you and have a great day! Damyen Barnard Customer Service Specialist InVision and Forma Brands of Airxcel 2525 John Weaver Pkwy Elkhart, IN 46514 Office: 574.264.2699 Warranty: 574-247-9235 www.Airxcel.com job 2 1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/WO.pdf
Stephanie Davis
dealer or external • Oct 17, 2025, 4:22 PM
@Tessa C Approved to order the following. Line 1: compressor control board (P/N 100917) vendor sent the part number in the approval. Line 2: lower metal on door side
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/WO.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 9:32 AM
@Stephanie D per our conversation this morning. I emailed forest river to see if they had a part number for this control board.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/WO.pdf
Tessa Coffey
dealer or external • Oct 22, 2025, 9:27 AM
@Stephanie D ON ORDER 17498
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/WO.pdf
Tessa Coffey
dealer or external • Oct 30, 2025, 9:24 AM
@Stephanie D emailed forest river on damaged metal skirt
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/WO.pdf
Tessa Coffey
dealer or external • Oct 30, 2025, 12:46 PM
@Stephanie D COMPRESSOR CONTROL BOARD IS HERE. S/O A-F
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/WO.pdf
Stephanie Davis
dealer or external • Oct 31, 2025, 8:48 AM
Thank you, all we like is that metal that came in damaged and we will get this completed!!!!!! :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/WO.pdf
Tessa Coffey
dealer or external • Oct 31, 2025, 8:55 AM
@Stephanie D YES MA'AM
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/WO.pdf
Tessa Coffey
dealer or external • Nov 11, 2025, 1:49 PM
@Stephanie D metal for this unit came in. Me and Cory inspected for damage. looked good (BAY)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/WO.pdf
Ashlee Olsen
processor • Dec 16, 2025, 11:40 AM
submitted C#2464557
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 31, 2025, 3:46 PM
paid $749.19 12/30 check #3086427
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26178/COMPLETED WO.pdf
Processed summary
26178
TRI 1202 • Ashlee • forest-river
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $749.19 12/30 check #3086427
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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