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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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193
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Focused evidence thread

Thread evidence for 26150 • TRI 1202.
Ashlee Olsen
processor • Oct 3, 2025, 3:15 PM
submitted PA#2457282
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Ashlee Olsen
processor • Oct 3, 2025, 5:24 PM
@Stephanie D WO26150 FR feedback: job 1 this is normal and us usually due to the aluminum frame or something being screwed down too tight on the oposite side. Is there a cabinet or anything on the other side of the spot? job 3 These are not nails coming though. THis is color fill to fill the nail holes. This is how this is filled and built as designed. job 6 Built as designed job 9 This is not cracked and is a separate piece of trim. This is where they meet. The repair is to color fill. job 10 Who pulled the plastic off? Also we would not replace a refer for a scratch.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Stephanie Davis
dealer or external • Oct 6, 2025, 9:50 AM
@Ashlee O on Line 1, per my body tech this is a indentation from a previous repair. He stated nothing is on the other side in the interior part that is the cause of this indentation.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Ashlee Olsen
processor • Oct 6, 2025, 11:35 AM
Thank you, noted in FR for line 1. Do you have anything for the rest of the feedback or are you ok moving forward with what they said?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Stephanie Davis
dealer or external • Oct 6, 2025, 12:01 PM
We will just move forward please with the rest!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Ashlee Olsen
processor • Oct 6, 2025, 6:03 PM
@Stephanie D FR feedback: Job 10 10/06/2025sbabbitt@forestriverinc.comSent back with no response to question asked will result in a denial. Also the model and Serial number is blank on the claim and needs filled out please Can you get me a clear photo of the M&S number please? Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Stephanie Davis
dealer or external • Oct 7, 2025, 9:31 AM
@Ashlee O I have attached two more clear photos of the complete model and serial number for the fridge. The plastic on the fridge door was torn in this area when the DAF was being performed.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Ashlee Olsen
processor • Oct 7, 2025, 12:26 PM
@Stephanie D I'm sorry, but I'm not seeing the photo's you've attached today
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Stephanie Davis
dealer or external • Oct 7, 2025, 12:39 PM
They are now there. I have no clue where I stuck them, if any where LOL
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Ashlee Olsen
processor • Oct 7, 2025, 12:47 PM
Haha, thank you! Info added to PA
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Ashlee Olsen
processor • Oct 7, 2025, 6:08 PM
@Stephanie D FR feedback line 10: This is a minute scratch that was not noted previously. We do not install the doors or take the refer apart at the plant. It comes to us and is installed as a complete refer. The repair for this would be to touch up and not replace unless you would like to reach out to the vendor for authorization of a replacment. Let me know how you'd like to proceed!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Stephanie Davis
dealer or external • Oct 8, 2025, 11:16 AM
@Ashlee O We can do a touch up and let's see if they will do a half hour labor. I have also noted this on my end when the unit sales and the customer point it out, we will then proceed further. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Ashlee Olsen
processor • Oct 8, 2025, 12:48 PM
Notes made, I'll keep you updated! Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Ashlee Olsen
processor • Oct 8, 2025, 4:37 PM
approved job 1 3 NOVCB job 2 .5 NOVCB job 3 denied These are not nails coming through. This is color fill to fill the nail holes. This is how this is filled and built as designed job 4 .3 job 5 .2 NOVCB job 6 denied Built as designed job 7 .2 VCB job 8.2 VCB job 9 .1 Per previous notes, authorization is to color fill, NOVCB job 10 .25 Time is sufficient to touch up with paint. NOVCB
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Stephanie Davis
dealer or external • Oct 9, 2025, 10:46 AM
@Tessa C Approved to order the following. Line 2: surround cover for the entry steps. (I am not sure if this is the name for the part. Photos are on the cloud and folder. Let me know if you have any questions, I'll help!) Line 5: back splash Line 7: drawer guide Line 8: drawer guide
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Tessa Coffey
dealer or external • Oct 9, 2025, 1:33 PM
@Stephanie D ON ORDER 17471
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Tessa Coffey
dealer or external • Oct 30, 2025, 11:45 AM
@Stephanie D reached out to get parts eta
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Tessa Coffey
dealer or external • Oct 30, 2025, 2:06 PM
@Stephanie D update on part eta jeff said it shipped out today
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Tessa Coffey
dealer or external • Nov 8, 2025, 9:48 AM
@Stephanie D ALL PARTS HERE AND INVOICED. GOOD TO ROLL ON THIS ONE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/WO.pdf
Ashlee Olsen
processor • Dec 18, 2025, 12:02 PM
submitted C#2457282
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 31, 2025, 3:44 PM
paid $1502.64 12/30 check #3088362
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26150/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 10:58 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Forest River 2026/26150,26075 pd check.pdf
Processed summary
26150
TRI 1202 • Ashlee • unknown
Heat 22 • comments 22 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.

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