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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 22 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26137 • TRI 1202.
Ashlee Olsen
processor • Oct 6, 2025, 5:20 PM
@Stephanie D Hey! Is the work completed on this one? Also, do you need job 1 and 2 or just job one? The other WO you have on here is just for job 1, so wanted to verify. Thank you!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/PROOF OF PURCHASE OF AC AND INSTALL.pdf
Stephanie Davis
dealer or external • Oct 7, 2025, 12:45 PM
This WO is for the proof of purchase that is usually required for warranty. We will just be claiming line 1 on the WO attached to the file. I should have gave an explanation on that, sorry.
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/PROOF OF PURCHASE OF AC AND INSTALL.pdf
Stephanie Davis
dealer or external • Oct 7, 2025, 12:46 PM
@Ashlee O This is the WO that will need to go over for warranty authorization on this one please.
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/WO.pdf
Ashlee Olsen
processor • Oct 7, 2025, 12:48 PM
No worries, thank you!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/PROOF OF PURCHASE OF AC AND INSTALL.pdf
Ashlee Olsen
processor • Oct 7, 2025, 12:53 PM
PA sent to Dometic
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/WO.pdf
Ashlee Olsen
processor • Oct 7, 2025, 2:03 PM
@Stephanie D I've attached the approval, however they only approved 1 hour.
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/WO.pdf
Ashlee Olsen
processor • Oct 7, 2025, 2:06 PM
PA# 10359277
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/WO.pdf
Stephanie Davis
dealer or external • Oct 8, 2025, 11:34 AM
@Tessa C This will be arriving!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/PA approval.pdf
Stephanie Davis
dealer or external • Oct 8, 2025, 11:36 AM
@Tessa C Sales order for the ac motor
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/Sales order.pdf
Tessa Coffey
dealer or external • Oct 16, 2025, 4:32 PM
@Stephanie D PART CAME IN.
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/PA approval.pdf
Stephanie Davis
dealer or external • Oct 27, 2025, 1:02 PM
@Ashlee O I have attached proof of shipping cost for part return and added that to the completed wo. This part was sent no charge, so I attached where I found a cost for this to add 30% to it. Maybe I got this one correct :)
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 27, 2025, 1:59 PM
Looks great! Thank you!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 27, 2025, 1:59 PM
submitted Case#10359277
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/COMPLETED WO.pdf
Stephanie Davis
dealer or external • May 27, 2026, 2:18 PM
@Ashlee O Hey, I noticed in my book this was not paid. I did not see a part tested good email or comment, I could have overlooked though! Can you let me know if we have not been paid for this or if I did miss something? I looked on Dometic and it says processing. Thanks! :)
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/COMPLETED WO.pdf
Ashlee Olsen
processor • May 27, 2026, 2:38 PM
Looking into this now!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/COMPLETED WO.pdf
Ashlee Olsen
processor • May 28, 2026, 12:46 PM
@Stephanie D WO 26137, I'm not sure what happened here, but the check is on it's way
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/Payment email.pdf
Stephanie Davis
dealer or external • May 28, 2026, 3:41 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/Payment email.pdf
Stephanie Kendziorski
processor • Jun 18, 2026, 9:36 AM
done @Ashlee O For work order 26137
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26137 PAID CHECK.pdf
Ashlee Olsen
processor • Jun 18, 2026, 3:04 PM
@Stephanie D this was paid $190.36, I just emailed them letting them know about the state law/mark up to see how we can get that portion paid.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 18, 2026, 3:05 PM
paid $190.36 6/4/2026 check #303487- emailed Dometic about 30% markup left off payment
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26137/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 19, 2026, 9:00 AM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26137/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Jul 14, 2026, 11:55 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26137-2 PAID CHECK.pdf
Processed summary
26137
TRI 1202 • Ashlee • nucamp
Heat 22 • comments 22 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 22 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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