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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26128 • TRI 1202.
Ashlee Olsen
processor • Sep 29, 2025, 2:48 PM
PA sent to GE
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/WO.pdf
Ashlee Olsen
processor • Sep 29, 2025, 2:49 PM
Case #18346796
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/WO.pdf
Ashlee Olsen
processor • Sep 30, 2025, 6:39 PM
@Stephanie D GE's feedback: Is a GE T-stat being used? If so, please confirm which of the models below is installed or provide a picture. RARWT2B RARWT2W   Or does it use a Ceiling Control? RARMN1A
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/WO.pdf
Stephanie Davis
dealer or external • Oct 2, 2025, 10:14 AM
@Ashlee O I have attached a front view of the t-stat and on line 7 is the back of it as well. We were not able to match up the numbers they presented.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/WO.pdf
Ashlee Olsen
processor • Oct 2, 2025, 12:46 PM
Thank you, info sent back to GE
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/WO.pdf
Ashlee Olsen
processor • Oct 7, 2025, 12:57 PM
Sent an email asking for an update
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/WO.pdf
Ashlee Olsen
processor • Oct 14, 2025, 11:54 AM
approved 2.5 hours +.5 diag @Stephanie D I have attached the approval form with complete instructions/info to this folder
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/WO.pdf
Stephanie Davis
dealer or external • Oct 17, 2025, 4:14 PM
@Tessa C Just letting you know you will be receiving parts for this customer!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/WO.pdf
Ashlee Olsen
processor • Nov 4, 2025, 1:06 PM
submitted case#18346796
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Nov 13, 2025, 11:06 AM
@Ashlee O I did not get the mark up on this one for the A/C sent at no charge. I have put a copy of this in the warranty checks as well for Stephanie to process. :)
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/26128 PD CHECK.pdf
Ashlee Olsen
processor • Nov 13, 2025, 1:53 PM
I will go back to them & see what we can figure out. Thanks for letting me know!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/26128 PD CHECK.pdf
Ashlee Olsen
processor • Nov 13, 2025, 1:57 PM
Email sent regarding 30% payment not paid
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Nov 13, 2025, 1:57 PM
You're welcome, let me know if I need to redo the WO for the amount. I figured it was about 269.00 on this one. I added the cost and our mark up on the WO, so they may require that to be redone.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/26128 PD CHECK.pdf
Ashlee Olsen
processor • Nov 17, 2025, 11:40 AM
@Stephanie D I got an email from GE this morning, they said, "the mark up is based on the dealer price of $718.00, so we would offer reimbursement of $215.40. Is that what you were expecting? @Stephanie K
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/26128 PD CHECK.pdf
Stephanie Davis
dealer or external • Nov 18, 2025, 9:56 AM
We will accept that on this one. Thank you all, it's been a little wild on this end!!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/26128 PD CHECK.pdf
Stephanie Kendziorski
processor • Nov 19, 2025, 11:42 AM
@Ashlee O Don't forget to add a line on the reconciliation sheet for this one. You can put $0 submitted. The check will have a different claim number most likely, so it gives me something to match up to.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/26128 PD CHECK.pdf
Ashlee Olsen
processor • Nov 19, 2025, 12:03 PM
Thank you! I will add a line, I did not get an additional claim number, but if I get anything further from them, I'll add it to the additional line
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/26128 PD CHECK.pdf
Processed summary
26128
TRI 1202 • Ashlee • nucamp
Heat 17 • comments 17 • follow-ups 0 • blocker Unknown blocker
Last author processor • Ashlee Olsen
Thank you! I will add a line, I did not get an additional claim number, but if I get anything further from them, I'll add it to the additional line
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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