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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26116 • TRI 1202.
Ashlee Olsen
processor • Sep 25, 2025, 1:19 PM
submitted C#2447924
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Ashlee Olsen
processor • Sep 26, 2025, 12:52 PM
@Stephanie D WO26116 FR feedback: Job 3: 09/26/2025MUnderwood@forestriverinc.comPER VENDOR Case Number: 6256088 VIN: TS235368 Hello Morgan Underwood, Thank you for contacting Lippert Customer Care Center. Can you please provide photos of the complete window from the inside and outside of the coach?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Ashlee Olsen
processor • Sep 30, 2025, 1:14 PM
Photo's added to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Ashlee Olsen
processor • Oct 3, 2025, 12:04 PM
approved job 1 .2 job 2 .2 job 3 1 PER VENDOR Case Number: 6256088 VIN: TS235368 Hello Morgan Underwood, Thank you for contacting Lippert Customer Care Center. We have reviewed your request and information provided and Lippert will authorize one new window and 1 hour of labor. job 4 .2 job 5 .2 job 6 .5 job 7 2 job 8 1 PER VENDOR Case Number: 6256211 VIN: TS235368 Hello Morgan Underwood, Thank you for contacting Lippert Customer Care Center. We have reviewed your request and information provided and Lippert will authorize one new window and 1 hour of labor. job 9 2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Stephanie Davis
dealer or external • Oct 3, 2025, 2:51 PM
@Tessa C Approved to order the following: Line 3: window Line 7: mantel (this maybe in pieces, let me know if you need help) Line 8: window Line 9: Cole said the wiring along with all that will be needed for this job is in stock here! Just noting on here so we all can keep track!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Oct 7, 2025, 10:16 AM
@Cole P @Stephanie D @Chris L NEED A TECH TO PULL THE WINDOWS
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Oct 7, 2025, 2:21 PM
@Stephanie D ON ORDER 17466
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Oct 24, 2025, 10:07 AM
@Stephanie D mantle piece came in last week damaged. Getting replacement sent
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Oct 30, 2025, 11:45 AM
@Stephanie D reached out to get parts update on eta
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Oct 30, 2025, 1:25 PM
@Stephanie D THIS ORDER SHIPPED OUT TODAY TRACKING NUMBER 1Z99E8W20310170565
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Oct 31, 2025, 9:46 AM
@Stephanie D THIS ORDER SHIPPED OUT TODAY TRACKING NUMBER 1Z99E8W20310170565 SHOWING ETA OF 11/3
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Nov 4, 2025, 10:56 AM
@Stephanie D panel came in damaged again. sent email to forest river with photo
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Nov 4, 2025, 11:23 AM
@Stephanie D they are sending another replacement
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Nov 5, 2025, 3:06 PM
@Stephanie D got both windows in now if we can ever get that panel here with no holes in it
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Nov 14, 2025, 12:44 PM
@Stephanie D PANEL CAME IN ONE PIECE LOL HALLELUJAH. OUT IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Nov 14, 2025, 12:46 PM
@Stephanie D THIS ORDER SHIPPED OUT TODAY TRACKING NUMBER 1Z99E8W20310170565 SHOWING ETA OF 11/3
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Stephanie Davis
dealer or external • Nov 20, 2025, 12:44 PM
@Tessa C This does complete all parts and ready for repairs?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Nov 20, 2025, 12:56 PM
@Stephanie D yes ma'am
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Stephanie Davis
dealer or external • Dec 12, 2025, 10:17 AM
@Tessa C Tech needs a corner molding piece and the shelf that goes with line 7. Could you please order this for us, thank you. I did add photos to this folder to help you out and the complete shelf is in my bedroom!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Dec 16, 2025, 1:58 PM
@Stephanie D reached out to forest river couldn't find the shelf or trim on the portal
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Dec 17, 2025, 10:55 AM
@Stephanie D ON ORDER 17615
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Dec 18, 2025, 1:07 PM
@Stephanie D ETA of 01/09/26
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Jan 17, 2026, 2:17 PM
@Stephanie D UPDATED ETA 1/20/26
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Jan 21, 2026, 11:33 AM
@Stephanie D ALL PARTS HERE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Tessa Coffey
dealer or external • Jan 21, 2026, 11:41 AM
@Stephanie D ALL PARTS HERE IN WARRANTY ROOM
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/WO.pdf
Ashlee Olsen
processor • Jan 28, 2026, 11:57 AM
@Stephanie D WO 26116, do you need to add parts for job 7? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jan 29, 2026, 3:53 PM
Oh dear, yes, I do. I will have to have Cole override this for me in the morning. @Cole P
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 11, 2026, 12:39 PM
Hey Stephanie! Just a reminder on this one. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Feb 12, 2026, 9:19 AM
@Ashlee O I have a completed wo with parts attached. Thank you for this catch, way to go!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/COMPLETED WO.pdf
Ashlee Olsen
processor • Feb 12, 2026, 12:11 PM
submitted C#2447924
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/COMPLETED WO WITH PARTS.pdf
Ashlee Olsen
processor • Feb 25, 2026, 12:15 PM
@Stephanie D WO 26116 FR feedback: job 3 Submit receipt for window to continue processing claim job 8: Submit receipt for window to continue processing claim
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/COMPLETED WO WITH PARTS.pdf
Stephanie Davis
dealer or external • Feb 26, 2026, 1:59 PM
Invoice for windows on line 3 and 8 is attached!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/COMPLETED WO WITH PARTS.pdf
Ashlee Olsen
processor • Feb 26, 2026, 3:11 PM
Thank you! Invoices attached to claim.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/COMPLETED WO WITH PARTS.pdf
Ashlee Olsen
processor • Mar 4, 2026, 5:32 PM
paid $2699.46 3/3 check #3117758
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26116/COMPLETED WO WITH PARTS.pdf
Processed summary
26116
TRI 1202 • Ashlee • nucamp
Heat 38 • comments 34 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $2699.46 3/3 check #3117758
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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