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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26077 • TRI 1202.
Ashlee Olsen
processor • Sep 15, 2025, 5:01 PM
submitted PA#KZ617508
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/WO.pdf
Ashlee Olsen
processor • Sep 16, 2025, 12:51 PM
approved .5
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/WO.pdf
Stephanie Davis
dealer or external • Sep 16, 2025, 3:20 PM
@Tessa C Approved to order part for line 1: awning head cover
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/WO.pdf
Tessa Coffey
dealer or external • Oct 2, 2025, 3:35 PM
@Stephanie D on order 17455
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/WO.pdf
Tessa Coffey
dealer or external • Oct 29, 2025, 1:29 PM
@Stephanie D PARTS HERE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/WO.pdf
Tessa Coffey
dealer or external • Nov 18, 2025, 9:40 AM
@Stephanie D just an update on this. KZ gave me the wrong part number, i reached back out to Michelle and she had to get back in contact with Lippert. Once i get the info i will get with Jayson to confirm its the correct one
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/WO.pdf
Tessa Coffey
dealer or external • Nov 20, 2025, 4:14 PM
@Stephanie D GOT THE CORRECT PART ON ORDER 17574 MICHELLE HAD TO REACH OUT TO LIPPERT TO GET THE CORRECT NUMBER
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/WO.pdf
Tessa Coffey
dealer or external • Dec 3, 2025, 10:37 AM
@Stephanie D reached out to michelle for the awning covers for an parts eta
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/WO.pdf
Tessa Coffey
dealer or external • Dec 3, 2025, 10:52 AM
@Stephanie D part eta 12/22
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/WO.pdf
Tessa Coffey
dealer or external • Dec 16, 2025, 10:41 AM
@Stephanie D Got the correct awning covers. just waiting on the invoice
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/WO.pdf
Tessa Coffey
dealer or external • Dec 16, 2025, 11:38 AM
@Stephanie D good to go on this part is in s/o a-f
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/WO.pdf
Ashlee Olsen
processor • Dec 31, 2025, 3:32 PM
submitted C#KZ617508
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/COMPLETED WO.pdf
Ashlee Olsen
processor • Jan 23, 2026, 12:05 PM
paid $151.73 1/5
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jan 27, 2026, 3:01 PM
@Ashlee O I am not sure why they charged us back -$151.73 on this claim.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/26077,26372 PAID CHECK.pdf
Stephanie Davis
dealer or external • Jan 27, 2026, 3:03 PM
@Cole P Check is in the drawer, Laura was contacted and said it was ok to hold until we figure it out!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/26077,26372 PAID CHECK.pdf
Ashlee Olsen
processor • Jan 27, 2026, 4:28 PM
Let me see what I can find out!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/26077,26372 PAID CHECK.pdf
Stephanie Kendziorski
processor • Jan 28, 2026, 9:49 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026/26077,26372 PAID CHECK.pdf
Stephanie Kendziorski
processor • Jan 28, 2026, 9:52 AM
@Ashlee O It looks like work order 26077 was not paid, but actually debited $151.73. May want to peep it out and see if there are notes on why is was not paid.
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026/26077,26372 PAID CHECK.pdf
Ashlee Olsen
processor • Jan 28, 2026, 11:19 AM
Stephanie mentioned this yesterday, I have emailed KZ to find out. Thanks for the heads up!
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026/26077,26372 PAID CHECK.pdf
Ashlee Olsen
processor • Jan 29, 2026, 11:09 AM
@Stephanie D @Stephanie K Look like an error on KZ's end: Looks like an adjustment was done for the $151.73 and then credited out.  I believe the check was issued for the full amount of $151.73.  If the dealership would like to mail us the check back, we can reissue with the extra lines deleted or if they chose to just deposit the check and ignore the extra lines that is fine as well.   Sorry for the confusion. I will attach the email to this folder, but let me know what you'd like to do.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/26077,26372 PAID CHECK.pdf
Stephanie Davis
dealer or external • Jan 30, 2026, 8:59 AM
@Emily P I have forwarded the email to Laura on this. I forgot to CC you in it, sorry. Just let me know what you all think will be best!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26077/26077,26372 PAID CHECK.pdf
Processed summary
26077
TRI 1202 • Ashlee • unknown
Heat 21 • comments 21 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Stephanie Davis
@Emily P I have forwarded the email to Laura on this. I forgot to CC you in it, sorry. Just let me know what you all think will be best!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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